Analyst, IT, Lima
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Job Summary
Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purposeFeeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
Reporting to the IT Manager Nitrogen the IT Analyst will be a member of the Lima Site IT team and provide day to day support for a complex industrial environment at the Lima Nitrogen Site. As part of the Lima Site IT team you will be comfortable doing everything from providing support to users to monitoring network activities to troubleshooting servers to collaborating on the use of innovative technologies to solve business problems
What Youll Do:
- Help maintain and support the core information systems of the entire site (servers network telecommunications security systems) ensuring seamless operations and data security
- Knowledge of network design topology systems interface and protocols to meet support requirements
- Monitor network activity; troubleshoot servers routers switches and telecommunications software and hardware; analyze network and system logs for security and performance issues
- Support infrastructure activities including backups business resiliency disaster recovery and business continuity; identify and resolve data center and network issues
- Provide Level 1 help desk support via telephone remote desktop or in person; escalate and document issues as needed
- Respond to document and resolve service tickets in ServiceNow; prioritize and escalate issues to ensure timely resolution
- Provide IT support to terminal and small sites including travel when required
- Collaborate with Nutrien IT teams on infrastructure and cybersecurity initiatives at site
- Provide application support for corporate and locally hosted applications
- Participate in lifecycle management of desktops peripherals servers network equipment and printers
- Participate in on-call rotation as required
- Lift equipment up to 50 pounds as needed
- Work in an industrial site environment with required PPE (FRC hard hat safety glasses hearing protection steel-toed shoes)
- Maintain clean-shaven status when required for site entry
What Youll Bring:
- Two-year diploma or four-year degree in Computer Science/Information Technology or equivalent industry experience
- 2 years of IT related experience supporting a mining or industrial environment
- Proficient in Windows systems administration (e.g. Active Directory Group Policy DNS) cloud services (Azure Intune) and Office 365
- Knowledge in administering and troubleshooting network infrastructure devices including wireless access points and security systems
- Effective problem-solving skills with a focus on delivering exceptional customer service
- Excellent written oral and telephone communication skills
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Comfortable working under challenging deadlines multiple competing priorities and demonstrates a high-level of adaptability
- Shows a willingness to ensure time is used productively and aligns with priorities
- Ability to work effectively with end-users gain their confidence understand their technical and operational needs and translate them into viable technical solutions
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools
What Youll Get:
- Purpose-Driven Work Make an impact as part of a global team feedingthe future and support farmerslocally and around the world
- Excellent Benefits Comprehensive medical dental and vision coverage plus a retirement program with generous employer matching foryour future
- Grow Your Career Tuition assistancefor future education and ongoing learning and training opportunities for career advancement pathwaysacross the organization
- Support When it Matters Employee Assistance Programs inclusive leaves and paid time for holidays volunteering vacation and wellness
- Thrive in a Strong Culture Guided by our core valueswe put safety first act with integrity are stronger together and deliver with excellence in a collaborative high-performing environment
Ready to make an impact with us Apply today!
The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity evaluate qualified applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.
This job will remain posted until accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be contacted. Applicants must meet minimum age requirements as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
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Required Experience:
IC
About Company
Nutrien is a leading crop inputs and services provider that is helping to safely and sustainably feed a growing world.
