The Santa María at Speed Dating de Talento | Front Desk Supervisor

On October 27 The Santa María A Luxury Collection Hotel & Golf Resort will take part in a new edition of Speed Dating de Talento at Sortis Hotel in Panama City.

An event that brings companies and professionals together in a different format creating opportunities to connect directly and get to know each other beyond traditional recruitment processes.

This year The Santa María is looking to meet professionals with experience in front desk operations guest services and team leadership who combine service excellence organizational skills and attention to detail to create memorable guest experiences.

The Santa María is looking for talent for the position of Front Desk Supervisor within its Hotel Operations team.

An opportunity to coordinate daily front desk operations lead the reception team and ensure an exceptional guest experience in line with Marriott International and Luxury Collection standards.

The challenge will be to ensure seamless operations anticipate guests needs and turn every interaction into an outstanding hospitality experience.

• Oversee daily front desk operations including check-in check-out room assignments reservations and special guest requests.

• Ensure compliance with Marriott International and Luxury Collection service standards and operational procedures.

• Handle guest requests complaints and incidents providing timely solutions and effective service recovery.

• Supervise the proper use of OPERA GXP and Empower ensuring accurate guest records charges and payments.

• Coordinate with Housekeeping Reservations Concierge Security and other departments to deliver a seamless guest experience.

• Lead coach and train the front desk team supporting professional development and departmental objectives.

• Monitor guest satisfaction indicators operational reports and opportunities for continuous improvement.

• University studies in Hospitality Management Tourism Hotel Management or related fields.

• Experience in front desk operations preferably in a supervisory role within upscale or luxury hotels.

• Experience leading teams and coordinating hotel operations.

• Advanced English proficiency both written and spoken (essential).

• Proficiency in OPERA GXP and Empower for guest management and front desk operations.

• Knowledge of Marriott International service standards; previous experience at Marriott or Luxury Collection properties is an advantage.

• Experience handling VIP guests resolving complaints managing service recovery and overseeing operational processes.

• Availability to work rotating shifts weekends and public holidays.

We are looking for professionals who demonstrate leadership a strong service mindset effective communication and attention to detail with the ability to manage demanding situations coordinate teams and maintain the highest hospitality standards.

Organized proactive and excellence-driven individuals who enjoy creating memorable guest experiences and working in a dynamic multicultural environment.

Speed Dating de Talento offers a different approach: individual 15-minute one-on-one (1:1) interviews with company representatives where the focus is on connecting sharing your professional experience and exploring new career possibilities.

At INHAUS well help you prepare so you can make the most of every conversation. Because our goal is for these connections to go beyond the event and turn into meaningful professional opportunities.

Apply tell us about your professional journey and get ready for a conversation that could open new doors.

See you at Speed!

OCTOBER 27 2026 SORTIS HOTEL PANAMA CITY

Check-in: Starting at 8:00 a.m.
Participation: Prior registration and confirmed interview required.

ONE CONVERSATION. NEW POSSIBILITIES.