Supervisor Rider On Ground Ops

Role Summary

We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If youre a team leader who is hungry for a new adventure a multinational workplace is waiting for you.
 

You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones and youll work closely with line-manager and local cross-functional teams to achieve objective key-results and ensure to deliver a seamless experience to our customers! 

Whats On Your Plate

• Monitor investigate and act on Fleet Partner Rider fraud signals at the zone and individual level ensuring timely detection escalation and resolution of fraudulent behaviours.
• Lead operational compliance oversight across allocated zones ensuring Fleet Partner Riders adhere to platform policies standard operating procedures and regulatory requirements.
• Supervise and enforce anti-fraud controls during live operations proactively identifying anomalies and coordinating swift corrective action.
• Lead and manage a team of Rider Coordinators setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.
• Conduct regular on-ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour verify operational compliance and gather firsthand intelligence on emerging fraud patterns.
• Serve as the primary liaison between Fleet Partner Riders vendors and internal stakeholders on operational compliance-related matters ensuring fair transparent and consistent enforcement.
• Own the end-to-end process for Fleet Partner Rider-level cancellation fraud identifying patterns building action plans and tracking resolution outcomes.
• Produce weekly reporting to line management covering fraud trends operational compliance KPIs open investigations and recommended corrective actions.
• Drive continuous improvement of fraud detection and operational compliance SOPs contributing recommendations based on ground-level findings.
• Execute special operational compliance and fraud-related projects within agreed timelines and quality standards.
• Support wider operations and stakeholder requests as directed by line management.

Qualifications :

What Did We Order

• Bachelors Degree
• 4-5 years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc
• Strong communication skills both written and verbal. English and Arabic is a must. Urdu is a plus. 
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people

Remote Work :

No

Employment Type :

Full-time