Operations Manager

Our client is a well-known hospitality group based in Muscat Oman known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence guest satisfaction and innovation offering a diverse range of concepts that cater to both local and international audiences.

Strategy Planning & Execution

• Lead strategy and planning and ensure consistent and timely execution across all stores
  
• Ensure consistency in the execution of all standards policies and procedures
  
• Develop standardize and continuously improve SOP frameworks
  
• Ensure strict adherence to operational food safety hygiene and service standards
  
• Manage franchise-franchisor communication and ensure compliance with franchisor requirements
  
• Drive continuous improvement in operational systems audits quality controls and digital initiatives
  

• Manage end-to-end daily operations
  
• Maintain operational readiness always during business hours
  
• Ensure proper billing prevent revenue leakage and maintain transaction accuracy
  
• Ensure all equipment machines and assets are properly maintained
  
• Report operational issues to management
  

Team Management

• Plan recruit and select staff in coordination with HR and Management
  
• Train lead and motivate employees to ensure team performance and minimize staff turnover
  
• Conduct performance reviews identify training needs and initiate development programs
  
• Handle employee grievances and maintain workplace harmony
  

Quality Assurance & Customer Experience

• Maintain a warm welcoming and hospitable culture
  
• Ensure consistency in product quality presentation portion sizes and service standards
  
• Handle customer complaints efficiently and with the highest level of attention
  
• Ensure customer online feedback is monitored
  

Inventory Management

• Monitor inventory control ordering patterns par levels and stock accuracy
  
• Reduce waste and variances and ensure proper stock rotation
  
• Manage vendor performance and ensure procurement costs efficiencies
  

Compliance Hygiene & Safety

• Ensure compliance with local municipality food safety and regulatory requirements
  
• Implement proper SOPs and checklists for cleanliness pest control safety checks (equipment fire gas and electrical) and risk management
  
• Maintain audit readiness and implement corrective action plans
  

• Achieve monthly and annual sales targets
  
• Monitor daily sales reports and cash handling
  
• Implement strategies to increase average bill value through upselling combo offers and promotional campaigns
  
• Monitor profit margins optimize resource utilization and control operational costs
  
• Prepare daily weekly and monthly reports and share them with Management
  
  

• Bachelors degree in Hotel Management Hospitality or Business Administration
  
• Minimum 10 years of experience in multi-unit operations management
  
• Solid understanding of business financials digital platforms hospitality standards food safety requirements customer service excellence and industry best practices
  
• Proficiency in POS systems inventory management platforms and operational reporting tools
  
• Strong leadership team management and customer-focused mindset
  
• Strong focus on quality consistency standards and a high level of planning and execution
  
• Fluency in both Arabic and English is preferred.
  

• Competitive Salary
  
• Employee Benefits as per the Oman Labor Law