Coordinator Rider Compliance

• Monitor and report on Fleet Partner Rider activity within allocated zones flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
• Support the day-to-day operational compliance of Fleet Partner Riders ensuring adherence to platform policies and standard operating procedures.
• Assist in the execution of anti-fraud controls during live operations identifying anomalies and escalating findings in a timely manner.
• Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
• Act as a point of contact for Fleet Partner Riders on compliance-related queries ensuring clear and consistent communication of policies and expectations.
• Support the end-to-end process for Fleet Partner Rider-level cancellation fraud contributing to data gathering documentation and follow-up actions.
• Maintain accurate and up-to-date records of compliance incidents fraud cases and audit findings ensuring proper documentation at all times.
• Provide regular updates to the Supervisor on operational compliance status open cases and any emerging patterns observed on the ground.
• Collaborate with internal teams as directed supporting cross-functional initiatives related to fraud
• and operational compliance.
• Adhere to and support the continuous improvement of fraud detection and operational compliance
• SOPs flagging recommendations to the Supervisor.
• Assist in the execution of special compliance and fraud-related projects meeting agreed timelines and quality standards.
• Support wider operations and team requirements as directed by the Supervisor or line management.

Qualifications :

• Bachelors Degree
• 2-3 years of experience in food/grocery tech industry is highly preferred.
• Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc.
• Strong communication skills both written and verbal. English and Arabic is a must. Urdu is a plus.
• Influencer and a negotiation with good public speaking and presentation skills.
•  People management skills: Experience of managing bigger group of people.

Remote Work :

No

Employment Type :

Full-time