Technical Support Engineer

What were all about:

Any company can tell you about how they are a multi award winning market leading business and yes we are both of those things in the world of IoT connectivity! But were more than that. Our mission To make IoT management a breeze for any device anywhere. With over10 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks we connect you to more than750 networks worldwide delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA and we have an insatiable hunger to wow! While we may not always get it right our drive to collaborate innovate and achieve top-notch customer satisfaction never wavers. We offer industry expertise stellar service support and the most flexible resilient and secure connectivity solutions on the market. Our expertise spans across various sectors including industry agriculture healthcare security transport utilities and smart cities.

IoT a fancy acronym or a secret code

TheInternet of Things (IoT)is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot IoT is everywhereeven if you dont realize it. AtWireless Logic we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Technical Support Engineer Com4

About Us

Com4 is a leading global service provider in the Internet of Things (IoT) also known as Machine to Machine (M2M). We offer mobile data subscriptions tailored to our customers applications in their connected devices and equipment. This connectivity enables innovative solutions across many sectors such as energy security transport and welfare technologies.

Com4 is a significant player in the Norwegian telecom market with a 50% market share in the IoT segment. Through roaming agreements we offer IoT communication on 2G/3G/4G/5G across 700 networks globally. As a Mobile Virtual Network Operator (MVNO) Com4 has its own mobile core network and a portfolio of Business Support Systems (BSS) and Operational Support Systems (OSS).

About the Role

Com4 delivers B2B connectivity that is to companies that sell connected devices and belonging services to their customers / end users. Our customers provides its services in many industries such as reading of electricity meters payment terminals handling of EV/electric car chargers security cameras agricultural technology and more. We support our customers with hardware SIM cards and mobile data subscription with coverage both in Norway Europe and globally. We offer also satellite coverage and fixed wireless broadband (FWA). We help customers to manage their subscriptions in one own customer portal (Connectivity Management Platform CMP) both via user interface and API.

Responsibility - and work tasks :

• Respond to B2B support inquiries.
• Cover 1st and 2nd line support (primarily 2nd line tasks)
• Collaboration with both technical 3rd line and with the sales organization
• Logistics and organization in the form of handling of orders shipments and warehouse management of SIM cards routers and hardware
• Some delivery in the form of putting up systems and few the customer in progress at needs.
• Assist customers and delivery with setup and use of the customer portal (CMP).
• You must communicate well on both Norwegian and English spoken and in writing .

We will consider both senior candidates with extensive experience and juniors with shorter experience and can adapt tasks and responsibilities in line with the candidates profile.

We are looking for someone who is solution-oriented and fearless when facing complicated tasks. We value good cooperation and communication skills while it is also crucial to work independently and proactively within your own field of expertise.

We Offer

Com4 is a highly attractive workplace. We have a flexible and growth-oriented entrepreneurial culture while offering security and competitive terms. We have an excellent working environmenthere you will find pleasant and competent colleagues in a team that helps each other and works together as one. We place great emphasis on the social aspect including regular events and celebration of successes with company trips etc. We offer state-of-the-art premises in the tech hub that has emerged at Løren/Hasle-Linje. We expect independence and commitment from you and in return offer flexibility regarding home office and the choice of work tools that suit you.

About the Employer

Com4 is a mobile operator offering communication services for the growth market of the Internet of Things (IoT). Com4 is a company based in Oslo with solid finances after many years as a market winner in Norway. Our owner is the Wireless Logic Group in the UK a recognized leader in the Managed IoT industry globally with 12 million SIMs worldwide and operations in more than 10 countries.

#LI-Hybrid
#LI-CC1

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.