Support Agent Oslo

At Telavox were looking for a Support Agent to join our Norwegian team in this role youll be part of our customer support team supporting Norwegian customers with both finance-related and technical inquiries.

Youll take ownership of customer cases help resolve invoicing and finance-related questions and troubleshoot technical issues when needed. Youll work closely with colleagues across Telavox to find the best solutions and ensure our customers receive fast professional and solution-oriented support.

Our customers range from small companies to large Enterprise clients which means the questions and challenges youll handle can vary widely. Youll get the opportunity to develop a broad understanding of both our products and our customers while working in a collaborative and international environment.

Youll be based at our Oslo office where youll work closely with local colleagues and leaders while also collaborating with our support teams in Malmö and remotely across Sweden.

If you enjoy solving problems taking ownership and helping customers this could be the role for you!

As a Support Agent youll be responsible for handling customer cases across both finance-related and technical support. Youll help customers with invoicing questions troubleshoot issues and make sure cases are followed through to resolution.

Youll collaborate with Customer Success Finance Engineering and other internal teams when needed and contribute to improving our processes by sharing knowledge and identifying recurring issues.

A typical day in this role involves:

• Handling incoming customer cases and taking ownership from start to finish

• Troubleshooting technical issues and finding effective solutions

• Supporting customers with invoicing and finance-related questions

• Responding to tickets and documenting cases professionally

• Escalating system bugs and following issues through to resolution

• Collaborating with Customer Success Finance Engineering and other internal teams

• Working closely with our support colleagues in Malmö and remotely across Sweden

• Continuously developing your knowledge of Telavoxs products systems and services

Were looking for someone who enjoys working with customers solving problems and taking ownership of their work. Youre curious solution-oriented and comfortable handling a mix of finance-related and technical questions.

You enjoy learning new systems and processes and are not afraid to investigate an issue to find the right solution. Youre also a strong communicator who knows when to solve something independently and when to collaborate with colleagues or escalate an issue.

Youll be part of a distributed support organization so youre comfortable collaborating with colleagues across different locations and working as part of a team.

Competencies:

• Experience in customer support finance or a similar customer-facing role

• Fluent in Norwegian and English both written and spoken

• Strong problem-solving skills with a hands-on and solution-focused approach

• Excellent communication skills and a strong customer focus

• Good understanding of financial processes and IT systems

• Comfortable handling both finance-related and technical inquiries

• Able to take ownership of customer cases and follow them through to resolution

• Able to work independently and collaboratively

• Interest in technology and the ability to learn new systems and processes quickly

• Comfortable working in a distributed organization and collaborating with colleagues across locations

You thrive in a role where you can make a real impact on customer satisfaction and enjoy solving a variety of challenges. Youre curious hands-on and motivated by finding solutions while continuously developing your knowledge.

Most importantly youre excited about being part of Telavoxs continued growth in Norway and contributing to a strong customer experience from our Oslo office.

Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.

Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö !

At Telavox we dont focus on fitting in; we focus on making room for everyone.

Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.

Learn more about what we do!