Senior Client Services Specialist, OEM IVD

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

This is a customer-facing and sales-support focused role with responsibility for daily coordination of customer requests including purchase orders forecasts shipment follow-up product samples documentation complaints deviations and troubleshooting. You will work closely with customers BDMs Sales Supply Chain Logistics Finance Technical Support and Quality to ensure timely responses accurate information and a high-quality customer experience.

The role is important in supporting revenue execution customer satisfaction CAS score and delivery of annual AOP goals. You will also help identify recurring customer or process issues and contribute to improvements that make customer-related workflows more efficient and reliable.

This position is well suited for someone with strong customer service experience commercial understanding excellent coordination skills and the ability to take ownership of complex customer requests in a cross-functional environment.

REQUIREMENTS:

Experience from customer service sales support customer operations order management project coordination or a similar commercial support role
Strong ability to manage complex customer inquiries and follow up across multiple internal stakeholders
Good commercial understanding and ability to support revenue execution and customer satisfaction goals
Strong communication skills and confidence in working directly with customers and internal business partners
Ability to coordinate across functions such as Sales Supply Chain Logistics Finance Technical Support and Quality
Structured and detail-oriented way of working with strong follow-up and ownership
Ability to identify recurring issues and suggest process improvements
Experience contributing to training onboarding or supporting colleagues is beneficial
Experience with ERP systems customer portals MS Office and other business systems is beneficial
Experience from life sciences diagnostics IVD pharmaceutical medical technology or regulated industries is an advantage
English required; Norwegian or other additional language skills are beneficial