At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Together we go above and beyond to make an impact in the lives of our patients and customers.

As a Practice Solution Manager you will act as a trusted advisor to strategic optical retail accounts in Norway. Your mission will be to optimize the end-to-end customer journey and accelerate contact lens adoption ultimately driving growth for both our customers and Alcon.

Key Responsibilities

• Act as a trusted advisor to key accounts identifying growth opportunities across the full customer journey (awareness conversion retention subscription)
• Analyze store performance and customer flows to identify barriers to contact lens adoption and define actionable improvement plans
• Drive implementation of customer journey optimization initiatives with store teams ensuring measurable commercial impact
• Influence and challenge store managers Eye Care Professionals (ECPs) and FOH (Front of house) to adopt best practices
• Deliver tailored training and coaching to improve both clinical confidence and commercial effectiveness
• Plan and execute high-impact activations linked to clear commercial objectives

Success in This Role Looks Like

• Increased contact lens penetration across assigned accounts
• Improved conversion from eye exam to contact lens fitting
• Higher retention and repurchase rates
• Growth in Alcon market share and subscription enrolment
• Strong relationships with key decision-makers

What Youll Bring

• Minimum 3 years of experience in optical retail or client-facing commercial role
• Strong analytical mindset and ability to turn insights into action
• Proven ability to influence stakeholders and drive behavioral change
• Experience with customer journey optimization or category growth is an advantage
• Strong commercial mindset and results-driven approach
• Fluent in Norwegian and English

How You Can Thrive at Alcon

• Work in a dynamic customer-facing role combining strategy and execution
• Be part of a collaborative and innovative team
• Access to continuous development and career opportunities
• Help shape the future of eye care

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