Operations Manager

(Senior) Manager Platform & SaaS Operations - Scandinavia

Do you thrive on improving performance scalability and reliability of businesscritical systems and want to shape how platform engineering & operations are run across multiple SaaS services

At Finago were setting a new standard for financial & human resources software across the Nordics. Our mission To become the most customercentric business software company out there. To support Scandinavian services and strengthen our internal capabilities were now looking for a Operations Manager to join our Global SaaS Operations team.

As our Operations Manager for Scandinavia youll play a key role in leading the delivery and operational excellence of Finagos SaaS services in the Norwegian/Swedish market. The role ensures high service availability operational efficiency and alignment with our Global SaaS Operational Objectives.

This leader works closely with Customer Success Product Management Engineering and regional leadership teams to optimize service delivery incident management vendor management and other operational processes. The role combines people leadership operational management and strategic planning to drive sustainable growth and customer value.

Your key tasks and responsibilities include:

• Drive strategic input into Global SaaS Operations ensuring the evolution of operational excellence and quality management practices across a global service organization.

• Lead and manage a talented Platform Engineering / Operations team consisting of 7 specialist.

• Partner with R&D to support the successful development and deployment of services.

• Ensure consistent execution of operational processes and service standards.

• Drive operational excellence through KPI management and performance reviews.

• Coordinate selected major programs and initiatives that require a balance of technical expertise and people-focused leadership to achieve successful outcomes.

• Identify opportunities for automation and process optimization.

• Drive continuous improvement initiatives leveraging SaaS best practices.

• Implement operational frameworks that improve scalability and reduce costs.

• Support AI and automation initiatives within operational workflows.

• Lead coach and develop operations & cloud specialists.

• Foster a customer-centric and performance-driven culture.

• Conduct workforce planning and talent development activities.

• Drive employee engagement and team effectiveness.

• Ensure adherence to security privacy and regulatory requirements.

• Support audit and compliance activities such as ISO27001

• Maintain operational readiness for business continuity and incident response.

• Develop scalable operating models to support business growth.

Position:Permanent full-time

Location:Oslo Skien (hybrid work model)

Reporting to:Director of SaaS Operations

Why join this role
Youll have the opportunity to drive operational excellence and play a key role in scaling a growing SaaS business which thousands of customers rely on every day with a talent group of professions by your side.

With the people professionalism and teamwork that exist atFinago I dont think Ill ever stop growing here and its a truly inspiring feeling to have! -RosaliinaMunnukka Service Designer

Were looking for an experienced Operations Manager who is ready to make an impact on our SaaS operations and service delivery across Scandinavia. To succeed in this position you should have:

• A Bachelors degree in Business Information Technology Engineering or a related field.
  
• More than 5 years of experience in SaaS operations and IT services with extensive expertise in managing a wide range of hosting platforms including dedicated hosting providers and cloud environments such as AWS and Microsoft Azure.
  
• At least 3 years of experience in people leadership preferably with experience leading a team of five or more.
  
• A strong understanding of SaaS business models and cloud-based service delivery.
  
• Proven experience managing KPIs SLAs OLAs operational performance and customer outcomes.
  
• A proven track record of leading operational transformation and process improvement initiatives.
  
• Fluency in Norwegian and English both written and spoken.

Join our growth journey: Work with over 800 passionate teammates across Finland Sweden Norway and Malaysia at a friendly flexible and evolving tech company.

Own your path: Grow in the direction that fits your ambitions. We offer a yearly individual development budget plus unlimited access to LinkedIn Learning in addition to everyday learning opportunities within your own role.

Make a meaningful impact: Every day tens of thousands of customers rely on us to keep their businesses running. And we show upnot only for our customers but for the planet. According to the EcoVadis assessment we are among the top 5% of the worlds most sustainable companies.

Grow through curiosity: Bring new ideas try things out and help us improve. All employees are included in our ownership program and our bonus program so when we do well we do well together.

Curious about the role If you have any questions feel free to contact the hiring manager Daniel Jaskiewicz Director SaaS Operations aton 20. aug. 2026 27. aug. 2026 and 31. aug. 2026 between 1000-1300.

Were eager to connect with great people so dont wait until the last day to send us your application! Apply as soon as possible because we might kick off the screening process already during the application period.

Heres how our recruitment process goes:

1. Initial Screening: getting to know each other better

1. First Interview: meet the hiring manager

1. Aptitude Assessment: show us who you are and how you think

1. Second Interview: opportunity to dive even deeper into the role

1. Offer & Contract: time to make it official

Any questions on your mind regarding the process Reach out to us anytime at were happy to help. Please note: To ensure compliant and secure processing of personal data we dont accept or process any applications via applications must besubmittedthrough our recruitment portal.

If youre ready to do more of what you love and help shape the future of our business software send us your application today!