IT Support Engineer (DSS Level 2)

Are you an experienced IT Support Engineer with strong desktop support and infrastructure troubleshooting skills We are looking for a skilled professional to join our team in Lindesnes Norway for an exciting onsite opportunity.

Position Details

• Job Title: IT Support Engineer (DSS Level 2)

• Location: Lindesnes Norway

• Start Date: ASAP

• Language Requirements: English & Norwegian (Professional proficiency required)

Tasks

Key Responsibilities:

• Provide Level 2 Desktop Support Services (DSS) for end users.

• Troubleshoot and resolve hardware software and operating system issues.

• Install configure and maintain desktops laptops printers and peripheral devices.

• Support Windows 10/11 operating systems and Microsoft Office applications.

• Perform user account administration using Active Directory.

• Manage incident and service requests through the organizations ticketing system ensuring SLA compliance.

• Diagnose and resolve network connectivity VPN and basic LAN/Wi-Fi issues.

• Provide support for mobile devices printers scanners and collaboration tools.

• Perform IMAC (Install Move Add and Change) activities.

• Assist with hardware replacement asset management and inventory tracking.

• Escalate complex issues to higher-level support teams when required.

Requirements

Required Skills & Experience

• 3 years of experience in IT/Desktop Support or End-User Computing.

• Strong knowledge of Windows 10/11 administration and troubleshooting.

• Experience with Active Directory Microsoft Office 365 and Exchange.

• Hands-on experience with hardware diagnostics deployment and break/fix support.

• Understanding of networking fundamentals (TCP/IP DNS DHCP VPN).

• Experience using ITSM/ticketing tools such as ServiceNow Remedy or similar.

• Excellent troubleshooting and communication skills.

• Ability to work independently in an onsite environment.

Preferred Skills

• Experience in enterprise IT support environments.

• Knowledge of Microsoft Intune SCCM or Autopilot is an advantage.

• Familiarity with ITIL processes.

• Experience supporting meeting room technologies and collaboration tools.

Language Requirement

• Fluent Norwegian and English (both written and spoken) are mandatory to effectively support local users.