Bodyshop Network Specialist – Norway & Iceland

About the role

We are looking for a Bodyshop Network Specialist to help establish and manage an approved BYD bodyshop network across Norway and Iceland. Working closely with the Country Aftersales Manager and BYDs central teams you will recruit and onboard repairers implement one common BYD standard for accident repairs and follow up quality genuine parts usage and customer satisfaction (NPS) across the network. This is a hands-on role with real influence the network does not exist yet and you will be central to building it.

What you will do

Network establishment

Identify and assess potential bodyshop partners in Norway and Iceland within the BYD dealer network and among independent quality repairers

Manage the approval and onboarding process such as applications audits agreements and certification based on BYDs central framework

Maintain network coverage overview and support market sizing and site prioritisation

One standard

Implement the BYD bodyshop standard: repair methods EV/high-voltage safety ADAS calibration equipment training and facility requirements

Carry out and coordinate approval audits and periodic re-audits and follow up corrective actions

Ensure repairers have access to BYD repair information methods and training in cooperation with central technical teams

Insurance and genuine parts

Support relationships with insurers claims handlers and damage assessors to position the approved network as the preferred repair channel

Follow up genuine parts sales through the bodyshop channel and work to keep BYD vehicles within the BYD service and bodyshop network after an accident

Customer experience and NPS

Monitor accident-repair NPS and customer feedback across the network customer experience responsibility is fundamental to this role

Follow up repairers on communication lead times repair quality and handover and escalate with corrective action plans when the standard is not met

Central collaboration

Work with BYD central and European teams on certification standards reporting and parts supply adapting global requirements to local market conditions

Who you are

Experience from the bodyshop collision repair insurance claims or automotive aftersales industry for example as a workshop/bodyshop coordinator damage assessor claims handler or field role at an importer or repair chain

Good understanding of body repair processes; knowledge of EV repair requirements is an advantage

Structured and self-driven comfortable following up KPIs audits and action plans across many partners

Good relationship builder who communicates well with repairer owners insurers and central teams

Fluent in Norwegian and English; willingness to travel regularly in Norway and Iceland

Driving licence class B

What we offer

The chance to help build a national bodyshop network from the start for one of the worlds leading EV manufacturers

Broad responsibility short decision lines and close cooperation with BYD central expertise

Good development opportunities in a fast-growing organisation and competitive terms