Customer Solutions Engineer English German (B2)

Customer Solutions Engineer: English / German (B2)

About the role:

A product-based German Startup is looking for a Customer Solutions Engineer to join its growing team.

Defining Resource Lifecycle Management think of an HR system that manages employees from onboarding to retirement the platform does the same for everything they work with from request and procurement to retirement of the asset. One platform that brings procurement asset management and IT operations together instead of broken handoffs between a patchwork of tools. No Excel chaos no ticket hell just a smart highly automated platform with workflow power and AI built in.

Working in a small Customer Success team you are the person the customers call when they want to get more out of the platform. You solve their product questions understand how their processes really work and connect the product to their world by building integrations on our workflow engine.

What youll do:

Product support: Own customer questions and issues end to end analyse reproduce solve or hand over cleanly to our platform team and close the loop with the customer

Understand the customers process: Run short discovery sessions with IT procurement and HR teams to find out what they actually need and translate that into how equipme solves it

Build integrations: Implement connectors and workflows on our workflow engine (REST APIs webhooks auth) to link equipme with ERP HR identity and ITSM systems

Guard the product: Help customers within our product guardrails. You suggest the standard way first push back on one-off custom work and feed recurring needs back to Product

Onboard and enable: Guide new Enterprise customers through setup and go-live and turn repeated questions into docs templates and reusable workflows in our library.

What you bring:

3 years in a customer-facing technical role e.g. technical support customer success solutions engineering implementation or IT consulting in a SaaS or ITSM/ITAM environment

A genuine service mindset: you like talking to customers you speak up ask the second question and take ownership until the problem is solved

Process thinking: you understand business processes (onboarding procurement asset lifecycle service management) and structure them clearly

Hands-on experience with workflow/automation tools (n8n Power Automate Make Zapier Camunda or similar) and REST APIs JSON and common auth methods (OAuth2 API keys)

Basic scripting skills (JavaScript/TypeScript Python or PowerShell) are a plus enough to transform data and build robust workflows

You use AI tools deliberately to work faster and smarter

Very good English and at least good working German (B2) for customer conversations in the DACH region.

Your focus can vary:

Our team is growing so nobody has to be perfect at everything. You might be a support pro who loves automating or an integration builder who enjoys customer conversations we balance strengths across the team. What matters is that youre strong in at least one of the three areas (support process consulting integrations) and willing to grow in the others.

This role is not for you if youre a pure business consultant who doesnt want to touch an API or a hardcore developer whod rather not talk to customers.

The offer:

Real startup: real impact short decision paths no politics

100% remote within European time zones (were based in CET/CEST)

Flexible hours and top hardware of your choice

Competitive salary we talk about it openly and fairly

Regular virtual and in-person team events.