Telesales Executive

Responsibilities

• Contact existing and prospective customers to promote products and services.
  
• Explain product features benefits and pricing to customers.
  
• Respond to customer inquiries and provide accurate product information.
  
• Record customer orders interactions purchases payment methods and feedback.
  
• Process customer purchases in line with company procedures.
  
• Generate qualified leads for the outside sales team.
  
• Manage customer accounts and build relationships that encourage retention and repeat business.
  
• Handle customer objections using approved sales scripts and close sales.
  
• Develop strong knowledge of Koolboks products to provide tailored recommendations.
  
• Meet or exceed daily and monthly call volume and sales targets.
  
• Perform additional duties that support sales growth.
  

Requirements

• Minimum of 1 year of proven telesales experience.
  
• ./HND in Business Administration or a related field.
  
• Demonstrated ability to meet and exceed sales targets.
  
• Strong communication persuasion negotiation and customer service skills.
  
• Good data entry and record-keeping skills.
  
• Ability to handle objections and remain resilient under pressure.
  
• Proficiency in basic computer applications CRM systems and Microsoft Office.
  
• Strong organizational and time-management skills.
  
• Target-driven customer-focused proactive and persistent.