Telesales Call Center Representative

The Telesales Call Center Representative is responsible for converting warm pre-qualified leads into confirmed orders through effective outbound calling product presentation objection handling follow-up and customer engagement. The ideal candidate is a confident persuasive and results-driven communicator who enjoys working with targets can build rapport quickly with customers and is motivated by converting opportunities into sales while maintaining excellent customer service standards.

Key Responsibilities

• Make outbound calls to warm pre-qualified leads and customers who have previously expressed interest in the companys or clients products and services.
  
• Engage prospects professionally establish rapport identify their needs and recommend suitable products or services.
  
• Clearly and confidently present product features benefits pricing and relevant offers.
  
• Handle customer questions concerns and objections effectively to improve conversion rates.
  
• Apply appropriate upselling and cross-selling techniques where they provide genuine value to the customer.
  
• Convert qualified leads into confirmed and accurately processed orders.
  
• Verify customer information order details delivery information and other required details before completing each order.
  
• Follow up with customers at appropriate stages of the sales process to improve conversion and reduce order cancellations.
  
• Maintain professional and positive communication with customers at all times protecting the reputation and image of the company and its clients.
  
• Accurately record all customer interactions sales activities follow-ups and order information in the CRM or designated systems.
  
• Maintain accurate and up-to-date customer and lead records.
  
• Meet assigned daily weekly and monthly sales and call-center targets.
  
• Maintain required call quality call volume conversion and schedule-adherence standards.
  
• Submit accurate call reports sales reports and other performance records as required.
  
• Escalate complex customer issues complaints or operational concerns to the appropriate supervisor or department.
  
• Participate in coaching training quality-assurance sessions and performance reviews.
  
• Comply with approved sales scripts call procedures company policies customer-service standards and data-protection requirements.
  

• Secondary/high school completion or equivalent; relevant experience may be considered.
  
• Additional qualifications in Sales Marketing Business Administration Customer Service or a related field are an advantage.
  
• Minimum of 1 year of relevant experience in telesales sales customer service call center operations business development or a similar customer-facing role.
  
• Previous experience handling outbound sales calls and working with sales targets is strongly preferred.
  
• Experience using CRM or call-center management systems is an advantage.
  
  

Required Skills

• Excellent spoken English and clear verbal communication.
  
• Strong sales persuasion and influencing skills.
  
• Excellent active listening and questioning skills.
  
• Strong objection-handling and negotiation abilities.
  
  

Remote Work Requirements

As this is a fully remote position the successful candidate must have:

• A quiet and professional workspace suitable for handling customer calls.
  
• A reliable and stable internet connection.
  
• A functional computer/laptop capable of running the required CRM and communication tools.
  
• A good-quality headset suitable for prolonged customer calls.
  
• Reliable electricity/power backup sufficient to maintain work continuity.
  
• The ability to work assigned shifts and remain available throughout scheduled working hours.
  
• The self-discipline required to work independently manage assigned tasks and consistently achieve performance targets without direct physical supervision.
  
  

Working Conditions

• Fully remote position.
  
• Requires extended periods of telephone and computer use.
  
• Requires consistent adherence to assigned working hours and call schedules.
  
• The role is target-driven and may involve handling a high volume of customer interactions.
  
• Regular coaching monitoring call-quality reviews and performance assessments will be conducted.
  
• Ability to build rapport quickly with customers.
  
• Strong customer-service orientation.
  
• Ability to think quickly and respond confidently during calls.
  
• Comfortable working with sales targets KPIs and performance metrics.
  
• Good computer literacy and ability to work with CRM systems and basic call-center tools.
  
• Strong attention to detail when processing customer and order information.
  
• Good time-management and organisational skills.