Senior Social Media Account Manager
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Job Summary
We are seeking an experienced Senior Social Media Account Manager to manage client relationships social media strategy content coordination campaigns reporting and account growth.
- Manage assigned client accounts and maintain strong client relationships.
- Develop social media strategies and content calendars.
- Coordinate content creation and ensure deliverables meet client requirements.
- Manage and monitor social media campaigns including Meta advertising where required.
- Prepare performance reports and provide actionable recommendations.
- Track projects deadlines and client deliverables.
- Identify opportunities for account growth upselling and client retention.
- Proactively communicate challenges risks and project updates.
Requirements
- Bachelors degree in Marketing Communications Business Public Relations or related field.
- 3 years experience in account management social media digital marketing or agency/client services.
- Experience managing multiple client accounts.
- Strong client-facing and written communication skills.
- Knowledge of social media strategy and Meta Business Suite.
- Basic Canva and campaign reporting skills.
- Strong writing/copywriting skills.
- CRM Google Analytics SEO or sales funnel knowledge is an advantage.
Required Skills:
Key Responsibilities: * Lead day-to-day delivery operations and oversee client projects from briefing to completion. * Assign ownership for projects and deliverables and monitor deadlines and dependencies. * Manage team workload capacity and resource allocation. * Run weekly planning and operational check-in meetings. * Coordinate cross-functional teams including creative account management growth and external partners. * Establish quality checkpoints and ensure deliverables meet required standards. * Identify recurring quality and delivery issues and implement corrective actions. Requirements: * Bachelors degree in Business Administration Management Project Management Operations or a related field. * 46 years relevant experience in operations agency/project delivery client services or a similar environment. * Demonstrated experience managing multiple projects deadlines and stakeholders. * Experience coordinating multidisciplinary teams. * Professional qualification/certification in project or operations management is an advantage.
