Sales Admin Manager

1. SALES ADMINISTRATION & ORDER MANAGEMENT

• Manage end-to-end sales administration processes across assigned regions.
• Ensure accurate & timely processing of primary &secondary orders Collection reconciliation.
• Maintain distributor and customer master data pricing records credit limits and supporting documentation.
• Monitor order fulfilment performance resolve processing issues and ensure compliance with company policies and audit requirements.

2. BILLING CLAIMS & SCHEME ADMINISTRATION

• Supervise billing activities to ensure accurate and timely invoice generation with minimal errors.
• Manage trade promotion rebate discount and scheme claim processing.
• Validate distributor claims against approved scheme guidelines and supporting documents.
• Coordinate settlement with Finance and distributors and ensure timely closure of approved claims.

3. SALES MIS REPORTING & DATA ANALYTICS

• Lead preparation of daily weekly monthly and annual sales reports and dashboards.
• Monitor sales performance distributor productivity outlet coverage product mix and execution KPIs.
• Ensure data accuracy and integrity across ERP SFA DMS and reporting platforms.
• Provide commercial insights and recommendations to support management decision-making.
• Track reporting timelines and establish corrective actions for recurring data-quality gaps.

4. FLEET & OPERATIONAL SUPPORT MANAGEMENT

• Oversee fleet operations supporting sales and distribution activities.
• Monitor vehicle availability utilisation maintenance schedules fuel consumption driver performance and policy compliance.
• Ensure timely allocation of vehicles for field sales and distribution operations.
• Track fleet-related costs and recommend efficiency improvements.
• Monitor service-provider performance where third-party fleet operations are used.

5. CUSTOMER COMPLAINT & SERVICE COORDINATION

• Manage the customer complaint logging tracking escalation and resolution process.
• Coordinate with Sales Customer Service Supply Chain and distributors to resolve complaints within agreed timelines.
• Analyse recurring issues recommend corrective actions and prepare periodic complaint-trend reports.
• Monitor service levels and complaint-resolution turnaround time.

6. CROSS-FUNCTIONAL COORDINATION & COMPLIANCE

• Act as the key liaison between Sales Finance Supply Chain Customer Service and HR.
• Support distributor onboarding documentation credit setup and system activation.
• Coordinate sales-related payroll inputs incentive administration and employee records where required.
• Ensure compliance with company policies statutory requirements data-confidentiality standards and audit controls.
• Support sales reviews meetings training events logistics and continuous process improvement.

7. PEOPLE MANAGEMENT & CAPABILITY DEVELOPMENT

• Lead coach and develop Sales Administration team members.
• Set clear performance objectives conduct regular reviews and address performance gaps.
• Build capability in systems reporting standards controls and administrative processes.
• Promote accountability accuracy collaboration and customer-service excellence.

• Order processing turnaround time and order fulfilment rate.
• Claims settlement turnaround time and scheme-spend accuracy versus budget.
• Sales reporting accuracy completeness and timeliness.
• ERP/SFA/DMS data-quality score.
• Distributor onboarding turnaround time.
• Fleet availability utilisation and cost efficiency.
• Customer complaint resolution rate and turnaround time.
• Audit compliance score and stakeholder satisfaction.

• Bachelors degree or HND in Business Administration Accounting Finance Statistics Sales Marketing or a related discipline.
• Postgraduate degree or relevant professional qualification is an advantage.
• Completion of the National Youth Service Corps (NYSC) programme where applicable.
• Minimum of 7-10 years of FMCG experience in Sales Administration Commercial Operations Sales Support Customer Service or Sales Operations including at least 3 years in a managerial or supervisory role.
• Strong practical experience with ERP DMS SFA Power BI and Microsoft Office applications.
• Demonstrated experience managing distributor administration billing claims and order-to-cash processes.