Receptionist Membership & Concierge Coordinator

We are seeking a polished customer-focused and highly organized Receptionist / Membership & Concierge Coordinator to serve as the first point of contact for members guests and visitors. The ideal candidate will deliver an exceptional front-of-house experience while ensuring seamless coordination of memberships reservations concierge services and administrative support.

This role requires exceptional interpersonal skills professionalism discretion and a passion for delivering outstanding customer service within a premium hospitality environment.

• Welcome members guests and visitors warmly while ensuring a professional and memorable first impression.

• Manage all front desk operations including visitor registration telephone inquiries and general reception duties.

• Coordinate bookings and reservations for facilities wellness services dining meetings events and member activities.

• Handle membership inquiries schedule club tours support onboarding processes and provide accurate information on membership offerings.

• Maintain accurate member profiles preferences attendance records and communication history within the CRM system.

• Coordinate concierge requests including reservations guest passes special arrangements transportation and personalized member services.

• Monitor guest access and ensure compliance with membership policies and security procedures.

• Respond promptly and professionally to member concerns resolving issues efficiently while escalating complex matters where necessary.

• Liaise with internal departments to ensure seamless delivery of member services and operational excellence.

• Maintain the reception and front-of-house areas to the highest standards of cleanliness presentation and organization.

• Process incoming correspondence maintain filing systems and perform general administrative support duties.

• Prepare daily reports relating to member activities bookings visitor logs and reception operations.

• Ensure confidentiality of all member information and organizational data.

• Support the planning and execution of member engagement activities and special events as required.

• Perform any other duties assigned by management.

• Bachelors Degree or HND in Hospitality Management Business Administration Mass Communication Customer Service Management or a related discipline.

• Minimum of 35 years experience in reception concierge guest relations customer service or front office operations within hospitality luxury lifestyle aviation healthcare or premium service environments.

• Excellent verbal and written communication skills.

• Professional appearance with exceptional interpersonal and customer engagement skills.

• Strong organizational and multitasking abilities with excellent attention to detail.

• High level of discretion integrity and professionalism when dealing with confidential information.

• Proficiency in Microsoft Office Suite and CRM or booking management systems.

• Ability to remain calm composed and solution-oriented under pressure.

• Strong telephone etiquette and relationship management skills.

• Ability to work flexible hours including weekends or public holidays where operationally required.

• Must reside in Abuja or be willing to relocate.

• Customer Service Excellence

• Relationship Management

• Communication & Interpersonal Skills

• Concierge & Guest Experience

• Time Management

• Problem Solving

• Emotional Intelligence

• Organizational Skills

• Attention to Detail

• Teamwork & Collaboration

• Professionalism & Confidentiality

• Adaptability

• High member and guest satisfaction ratings.

• Timely and accurate booking and reservation management.

• Prompt resolution of member and guest inquiries.

• Accuracy of membership records and CRM updates.

• Excellent front desk presentation and operational efficiency.

• Positive feedback on customer experience and service delivery.

• Compliance with organizational service standards and policies.

Interested and qualified candidates should send their CV to using Receptionist / Membership & Concierge Coordinator Abuja as the subject of the email.

Only shortlisted candidates will be contacted.