Product Analyst

Product Performance Management
Monitor and track the performance of all digital products and channels against approved
business objectives and KPIs.
Develop maintain and continuously improve product performance dashboards scorecards
and reporting frameworks.
Analyse product adoption transaction volumes active user trends revenue contribution
customer engagement and profitability metrics.
Identify performance gaps root causes and improvement opportunities across digital
products and channels.
Monitor acquisition activation engagement retention and transaction trends to support
growth initiatives.
Customer Insights & Experience Analytics
Analyze customer behavior usage patterns transaction trends and digital adoption metrics.
Identify customer pain points friction areas and opportunities for experience improvement
across digital products.
JOB DESCRIPTION
JOB TITLE: PRODUCT ANALYST
Analyse customer complaints feedback trends service performance data and customer
journey insights to support product enhancement initiatives.
Generate actionable customer insights that improve product adoption usability retention
and overall customer experience.
Product Portfolio Analytics
Support periodic portfolio reviews and performance assessments across the Banks digital
product
ecosystem.
Maintain and track product portfolio KPIs across all digital products and initiatives.
Monitor product lifecycle performance from launch through maturity and optimization.
Provide analytical support for product prioritization roadmap planning and investment
decisions.
Identify opportunities for product growth optimization enhancement or rationalization.
Strategic Reporting & Decision Support
Prepare periodic product performance reports for Management Executive Committees
Product Labs and governance forums.
Convert complex data into meaningful business insights and recommendations.
Support the development of business cases product proposals and strategic initiatives
through data-driven analysis.
Produce executive-level reports and presentations that support informed decision-making.
Provide analytical support for strategic planning budgeting and product investment
discussions.
Product Lab & Innovation Support
Support the planning coordination documentation and reporting of Product Lab sessions.
Track actions decisions priorities and outcomes arising from Product Lab engagements.
Provide analytical insights that support product innovation enhancement opportunities and
future product development initiatives.
Conduct post-implementation reviews and benefit realization analysis for product initiatives.
Market Intelligence & Competitive Analysis
Conduct competitor benchmarking and monitor market trends across banking fintech
payments and digital financial services.
Analyse emerging technologies customer trends and market developments that may impact
the Banks product strategy.
Provide market intelligence reports and recommendations to support innovation and product
roadmap decisions.
JOB DESCRIPTION
JOB TITLE: PRODUCT ANALYST
Product Governance Support
Maintain product performance records reporting standards and portfolio analytics
repositories.
Support product governance activities through accurate reporting performance monitoring
and portfolio visibility.
Ensure consistency integrity and reliability of product data used for decision-making.
Support periodic product health assessments and governance reviews.
Collaboration & Stakeholder Engagement
Work closely with Product Managers Technology Operations Finance Risk Customer
Experience Marketing and other business stakeholders.
Collaborate with vendors and internal teams to obtain validate and analyze product
performance data.
Support product planning sessions portfolio reviews innovation workshops and strategic
initiatives through analytical input.

Education:

Experience: Minimum of 5 years relevant experience in Product Analytics Business Intelligence
Product Management Strategy Digital Banking Fintech Data Analysis or related functions.
Experience working within banking fintech telecommunications or digital service environments.
Demonstrated experience in product performance analysis management reporting and business
insight generation.