People Operations Personnel

HR Operations & Employee Lifecycle

Own onboarding and off boarding end-to-end process systems setup welcome experience and exit processes.

Manage and maintain Zoho People (HRIS) as the single source of truth: employee records contracts leave and org data.

Administer employee contracts letters and documentation (offer letters confirmations reassignments exits) in line with Shekels templates and standards.

Own benefits administration including HMO enrolment changes and vendor coordination.

Compliance & Policy Execution

Monitor and maintain the P&C Compliance Index closing gaps proactively rather than reactively.

Ensure statutory compliance for Nigeria (pension NSITF ITF PAYE and related filings) in coordination with Finance.

Apply and enforce existing P&C policies consistently (Leave Performance Underperformance Management Recruitment & Selection) and flag policy gaps or risks to the Head of P&C.

Process Ownership & Continuous Improvement

Own the People Operations calendar leave cycles appraisal administration windows onboarding pipelines ensuring nothing slips.

Identify inefficiencies in existing people processes and design/implement improvements without needing to be asked.

Support delivery of company-wide initiatives such as the Role-Fit & Capability Review Quarterly Goals & KPIs Tracker administration and Spot Bonus Framework logistics.

Recruitment & Talent Acquisition Support

Own day-to-day recruitment coordination for Nigeria roles job postings candidate pipeline management in Zoho Recruit interview scheduling and candidate communication.

Support the Head of P&C on screening and shortlisting for junior to mid-level roles using established scorecards and criteria.

Coordinate reference checks background checks and pre-onboarding documentation for new hires.

Maintain recruitment trackers and pipeline reporting flagging bottlenecks or ageing requisitions proactively.

Employee Experience & Engagement

Serve as a first point of contact for Sheyk queries on HR operations policy and benefits resolving issues with sound judgement.

Support planning and logistics for the monthly All-Hands and other culture and engagement moments.

Champion SHARP values in day-to-day people operations delivery.

Reporting Data & Team Leadership

Own HR operations reporting headcount attrition leave utilisation and compliance status for the Head of P&C.

Bachelors degree in Human Resources Business Administration or a related field.

3 years of progressive HR/People Operations experience including direct ownership of HR operations processes (not purely administrative support).

Working knowledge of Nigerian labour law and statutory HR compliance requirements.

Hands-on experience with an HRIS platform; Zoho People experience is a strong advantage.

Experience running recruitment coordination end-to-end pipeline management scheduling and candidate communication; Zoho Recruit or similar ATS experience is a plus.

Strong Excel and reporting skills with comfort working across trackers dashboards and structured documentation.

Excellent organisation and follow-through able to run multiple processes simultaneously without dropping details.

A professional HR certification (CIPM CIPD SHRM or GPHR) is an advantage.