Online Customer Service and Sales Representative

Our client is an African fashion and lifestyle company building products experiences and communities around African identity culture and contemporary expression. The client enters its next stage of growth the company is strengthening its commercial e-commerce operational people-development customer-experience and creative capabilities.

This person will provide customer support while actively converting online enquiries into completed sales across WhatsApp Instagram TikTok the clients website and other approved digital channels.

Respond promptly and professionally to online customer enquiries.

Convert enquiries into completed orders.

Manage customer conversations across WhatsApp Instagram TikTok and the website.

Provide product information sizing guidance and order support.

Follow up with prospects who have not completed purchases.

Manage complaints exchanges and customer-service concerns.

Maintain accurate customer and sales records.

Work with the Online Sales Manager to meet digital sales targets.

Escalate fulfilment payment or delivery issues promptly.

Attend the store or office on designated physical workdays.

Strong written and verbal communication skills.

Experience in customer service online sales or social commerce.

Able to sell confidently without being aggressive.

Comfortable managing multiple conversations and platforms.

Organised responsive and customer-focused.

Familiarity with fashion products and e-commerce is preferred.

Online enquiry-to-sale conversion.

Revenue generated through digital channels.

Response time and follow-up conversion.

Customer satisfaction and complaint resolution.

Accuracy of order processing and record keeping.