SERVICE DIMENSIONS
Financial Data: Substitute delegate to Head Procedures & Methods
People Data: Manage HSE records of 200 personnel
Production Data: 3 office locations 2 logistics bases 5 production sites and 30 remote sites
Statistical Data: 24 telecom links; 3450 personnel computers; 810 network printers; 4171 mailboxes; 3500 Windows
accounts; 350 servers; 4700 desk phones; 2000 radio sets; 1300 GSMs; 290 smartphones; 65 satellite phones; 6500
network sockets; 200 applications. Jobholders activities have impact on the quality of IST services in the Affiliate.
ACTIVITIES
Methods and Procedures
Follow up of IST project methodology and quality compliance
Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
Ensure regular update of IST procedures policies and processes (Common Operational and Strategic)
Ensure regular update of IST procedures policies processes published in Company Management System (CMS)
Monitor implementation of IST procedures policies and processes in line with COMPANY Group standards
Contact experts / specialists when necessary and follow-up information system quality control
Study and drive improvements where possible of existing policies procedures and processes
Ensure the various IST teams keep their inventory up to date in the CMDB.
Communications
Develop IST email communication templates trackable with analytics.
Take part in the validation of communication messages to users using the IST change management framework.
Develop and publish validated user communications (awareness changes major activities crisis) to appropriate
audience through various available media (email intranet desk phone CBIS SMS)
Take part in the continuous improvement of the IST intranet and check regularly accuracy of IST documentation and intranet
publications.
Web Operations
Propose design and implement Business Process Improvement using SharePoint Workflows and InfoPath forms
Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI PowerApps
Power Automate etc.) and the various Office 365 tools
Monitor and perform regular update of the IST website content as required by technology and current events
Act as second level technical support and contact person to company users on the various Office 365 tools
Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (designlaunchreports)
CONTEXT AND ENVIRONMENT
Large affiliate spread over 3 geographical cities and with numerous fields: onshore offshore and deep-offshore with Oil and
Gas projects and production activities ongoing concurrently. Electrical power instability and dependence on limited external
service providers. Complex environment with simultaneous operations; requiring strict governance and quality control to
achieve and maintain compliance with COMPANY group guidelines company rules and policies. Process lapses may impact
service delivery business entities and the image of IST. Inadequate methods administration can affect IST services cause
loss of man hours audit failures and a bad Company image.
ACCOUNTABILITIES
Ensure good quality control of IST processes and services through implementation of procedures and policies.
Monitors IST performance and compliance to group standard through regular updates of KPIs and SLAs
Ensure good records of IST evolution via Change management control and compliance to policy.
Promote good image of IST via communication to users and quality control of IST Services.
HSE OBJECTIVES
Comply with HSE objectives applicable to COMPANY staff
QUALIFICATIONS / EXPERIENCE REQUIRED . / . in Computer Science/Engineering with 7 years professional experience in Information Technology (preferably in methods role). Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities. Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing. Good reporting and interpersonal / communication skills.