Marketing & Client Relation Manager
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Job Summary
JOB OBJECTIVE(S) |
Run a comprehensive Marketing & Client Services framework in strategic alignment with TDLs overall business objectives. Meet the companys revenue aspirations through the management of existing clients and winning new clients. Build and lead TDLs strategic brand management/marketing initiatives enhancing and improving the positioning and image of the company |
DUTIES & RESPONSIBILITIES |
Identify and establish new relationships to create strategic alliances consistent with the companys objectives to ensure its market share in the industry is deepened |
Market tailored HR and Function services to existing and prospective clients |
Collaborate with other departments to ensure prompt delivery of services as agreed with the Clients. Develop and maintain high client satisfaction ratings through successful working relationships with clients. |
Organize marketing campaigns adopt business strategy and pricing of services to capture required target markets. Develop an integrated strategy to achieve deeper market penetration in current markets and expand into new markets Responsible for developing and implementing all aspects of the companys brand management corporate communications campaigns Oversee TDLs public relations initiatives and CSR including advertising marketing materials and publications. Strategically network with statutory bodies and key players in the industry |
Manage the companys social media platforms. Maintain the security of all information entrusted to the staff Tender periodic reports on marketing growth and social media impact Comply with the principles and policies in the information handbook Other official tasks assigned |
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KEY PERFORMANCE INDICATORS |
Revenue Growth Cost Reduction Audit Defect Rate Compliance Ensure prompt disbursement of id cards & branded items. Turn-around time Issue Resolution & Quality Rate Implementation of Efficient & Effective Policies Procedures & Processes Strategic initiatives Growth in number of Digital Marketing (engagement) Growth in number of Digital Marketing (followership) Client satisfaction rating |
Knowledge All Companys businesses Service/Product development & management Customer Relationship Management Financial analysis and advisory Microsoft suite | Skill/Competencies Collaborative and supportive style of working Resourcefulness & Resilience Empathy Accuracy and attention to detail Excellent time management and organisation skills Interpersonal skills IT and Computer appreciation Excellent Communications skills (written and oral) with strong business and customer focus Reasoning and Analytical Skills People management Negotiation skills Excellent presentation body & sound language skills Excellent business development and relationship management experience Sound interpersonal and negotiation skills Business advisory competence relating to client industry knowledge Basic portfolio management skills |
Required Skills:
Requirements Minimum of OND in Business Administration or a related discipline Bachelors degree is an added advantage 12 years experience in an administrative role is preferred Key Competencies Technical Competencies Inventory and stock management Procurement processes Basic facility management knowledge Record keeping and documentation Behavioral Competencies High attention to detail Strong organizational and time management skills Resourcefulness and problem-solving ability Strong interpersonal and communication skills Negotiation skills Stakeholder management Collaborative and supportive working style Integrity and accountability
