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Key Account Officer Trade Fair Complex
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
6 August 2026 (29 days ago)
Posted:
Application Deadline:
3 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Account Officer
Location: Lagos Nigeria
Department: Sales / Business Development
Employment type: Hybrid (3 Days In Store Monday Tuesday & Thursdays & 2 Remote Wednesday & Friday)
About the Company
Our client is a Lagos-based B2B importer and wholesale distributor of cosmetics and personal-care products supplying supermarkets pharmacies and beauty retailers across Nigeria. As we grow our chain and retail customer base we are building a dedicated account-management function to keep our customers well served well supplied and ordering consistently.
The Role
We are hiring a Key Account Officer to be the day-to-day owner of our customer relationships. You will digitally onboard new accounts keep them supplied with up-to-date price lists and product information take and process their orders accurately and proactively follow up with existing and
lapsed accounts to keep them ordering. This is a relationship and service role for the person who makes sure every account has what it needs orders on time and never quietly drifts away.
Key Responsibilities
- Onboard new accounts set them up in our systems share price lists and product information and guide them through how to order.
- Serve as the primary day-to-day point of contact for chain and retail accounts handling their questions on pricing availability and delivery.
- Take and process customer orders accurately through our inventory system (Zoho) and coordinate with the operations team to ensure orders are fulfilled on time.
- Keep price lists and product updates circulated and current with all accounts.
- Proactively follow up with existing accounts to prompt repeat orders and re-engage lapsed or dormant accounts to win their business back.
- Monitor account ordering patterns and flag accounts that are going quiet before they are lost.
- Maintain accurate up-to-date records for every account in our order and CRM systems.
- Work closely & Visit clients with the COO who leads new-business development with large chains to smoothly hand new accounts into ongoing service.
Requirements:
- 2 years experience in account management customer service sales support or order processing ideally in distribution FMCG or wholesale.
- Highly organised and detail-oriented; accuracy in order-taking and record-keeping is essential.
- A strong warm communicator comfortable managing business customers by phone email and WhatsApp.
- Genuinely disciplined with follow-up this is the heart of the role.
- Comfortable working with inventory / CRM systems and spreadsheets (experience with Zoho is an advantage).
- Proactive and service-minded with a habit of solving problems before customers have to chase.
- Based in Lagos. Minimum HND / BSc in a relevant field.
What Success Looks Like (First 12 Months)
- Existing accounts ordering consistently and on their normal cadence.
- Lapsed and dormant accounts re-engaged and buying again.
- Fast accurate order processing with very few errors.
- New accounts smoothly onboarded and active from day one.
- Clean reliable always-current account records.
Remuneration & Benefits
- Fixed monthly salary of
- Transport / logistics allowance
- Health Insurance
Required Skills:
Requirements: Minimum academic qualification of a Bachelors degree in any related discipline A minimum of 2 years of proven work experience as a sales executive Have a good command of English and any local language. Have excellent interpersonal persuasive and communication skills. Have excellent customer management and problem-solving skills. Be proficient with the use of Microsoft Office tools. Possess poise and excellent telephone mannerisms.
