Intern Salary

The NielsenIQ Customer Success team plays a critical role in transforming how we serve our clients by leveraging innovative tools data and insights to help businesses make informed decisions. As a Customer Success Intern you will support the delivery of client-focused solutions reporting and analytical services while developing a strong understanding of the FMCG industry and NIQs products and services.

This internship provides an excellent opportunity for recent graduates to gain hands-on experience in client servicing data analytics market measurement and business consulting while working alongside experienced Customer Success professionals.

Location: Lagos Nigeria (Hybrid)

Key Responsibilities

Client Support & Service Delivery

• Support the preparation and delivery of regular client reports presentations and insights.
• Assist in responding to client inquiries and resolving routine data or reporting issues.
• Help maintain high levels of client satisfaction through timely and accurate support.
• Support the monitoring and tracking of client requests to ensure agreed service levels are met.

Data Analysis & Reporting

• Assist in analysing market consumer and retail data to identify key trends and business insights.
• Support the maintenance of reporting templates dashboards and other client deliverables.
• Ensure data accuracy and quality in all reports and presentations.
• Contribute to the development of actionable recommendations based on data findings.

Collaboration & Learning

• Work closely with Customer Success Managers Operations Data Science Retail Analytics and other internal teams.
• Participate in internal projects aimed at improving client service delivery and operational efficiency.
• Learn and develop expertise in NIQ solutions platforms and analytical tools.
• Support knowledge-sharing activities and team initiatives.

Client Engagement

• Assist in building and maintaining positive relationships with clients and internal stakeholders.
• Participate in client meetings review sessions and training sessions when required.
• Provide support in preparing presentation materials and meeting summaries.

Qualifications

Education

• Bachelors degree (completed within the last 1-2 years) in:
• Economics
• Computer science/Engineering
• Business Administration
• Management Sciences
• Marketing
• Statistics
• Mathematics
• Accounting
• Finance
• Social Sciences or related disciplines

Experience

• 0 to 1 year of work experience internship experience National Youth Service Corps (NYSC) industrial attachment or graduate trainee experience.
• Exposure to data analysis research projects customer service or business reporting will be an advantage.

Skills & Competencies

Technical Skills

• Basic understanding of data analysis interpretation and reporting.
• Proficiency in Microsoft Excel and PowerPoint.
• Familiarity with data visualization and analytical tools is an added advantage.
• Strong numerical and analytical aptitude.

Professional Skills

• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to quality.
• Good problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and work within deadlines.
• Willingness to learn and adapt in a fast-paced environment.
• Strong teamwork and collaboration skills.

Personal Attributes

• Curious and eager to learn.
• Customer-focused mindset.
• Positive attitude and professional approach to work.
• Ability to work independently while seeking guidance when required.
• Passion for data insights and helping clients succeed.

What Youll Gain

• Hands-on experience working with leading FMCG market data and analytics.
• Exposure to client management and business consulting practices.
• Training on NIQ tools platforms and methodologies.
• Opportunity to build analytical presentation and stakeholder management skills.
• A strong foundation to build a future career.

Function: Customer Success
Employment Type: Internship / Graduate Entry-Level Position
Experience Required: 0-1 Year

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time