INFORMATION TECHNOLOGY OFFICER

Industry: Microfinance Banking Financial Services
Location: Lagos
Employment Type: Full-Time
Reports To: Head of Information Technology
Salary: Competitive
Experience: 24 Years

Our client a reputable financial institution is seeking a technically competent and service-oriented Information Technology (IT) Officer to support the organisations technology infrastructure systems users and digital banking operations.

The successful candidate will provide first-level technical support maintain IT hardware and software support network infrastructure administer user access and provide operational support for the BankOne Core Banking Application.

The role requires a hands-on IT professional with strong troubleshooting capabilities and practical experience within a banking or financial services environment.

• Provide first-level technical support to staff across the Banks Head Office and branches.
• Diagnose troubleshoot and resolve hardware software network and system-related issues promptly.
• Respond to IT service requests and ensure timely resolution of incidents.
• Maintain proper documentation of IT incidents resolutions and service requests.
• Escalate complex technical issues to the Head of IT or relevant technology service providers where required.

• Provide first-level support to users of the BankOne Core Banking Application.
• Assist users with system access functionality and operational issues.
• Monitor application performance and promptly escalate system-related incidents.
• Support user onboarding access provisioning and deactivation in accordance with approved procedures.
• Liaise with the BankOne support team and relevant vendors to resolve application issues.
• Support system updates configuration changes testing and implementation activities as assigned.

• Install configure maintain and troubleshoot computers printers network devices and other IT equipment.
• Support the maintenance and monitoring of the Banks LAN WAN internet connectivity and other network infrastructure.
• Monitor system performance and identify potential infrastructure issues before they affect business operations.
• Perform routine maintenance and preventive checks on IT equipment.
• Maintain accurate records of IT assets and equipment.

• Create modify and deactivate user accounts in line with approved access-control procedures.
• Maintain appropriate user access rights and privileges across relevant systems.
• Support password management authentication and access-related issues.
• Ensure user access is aligned with job responsibilities and internal security policies.
• Report unusual access activities or potential security incidents to the Head of IT.

• Support the implementation of the Banks information security and cybersecurity controls.
• Monitor systems for potential security threats and report incidents promptly.
• Ensure endpoint devices have appropriate security controls updates and protection.
• Support compliance with internal IT security policies and applicable regulatory requirements.
• Promote cybersecurity awareness and safe technology practices among employees.

• Perform and monitor routine data backup activities.
• Verify the integrity and availability of backups.
• Support data restoration and recovery procedures when required.
• Maintain appropriate records of backup activities and report backup failures promptly.
• Support the implementation of the Banks disaster recovery procedures.

• Provide technical support for the Banks electronic banking channels and digital platforms.
• Monitor reported issues affecting digital banking services and coordinate appropriate resolution.
• Support integration and connectivity between relevant technology platforms.
• Escalate service interruptions or critical digital banking incidents promptly.

• Support internal and external IT audits and technology assessments.
• Provide relevant IT documentation records and evidence as requested during audits.
• Support regulatory examinations and compliance reviews.
• Ensure IT activities are conducted in accordance with approved policies procedures and security standards.
• Assist in implementing recommendations arising from IT audits and assessments.

• Liaise with approved IT vendors and service providers to resolve technical issues.
• Monitor vendor service delivery and escalate unresolved issues.
• Support installation configuration maintenance and troubleshooting activities performed by external service providers.
• Maintain appropriate records of vendor interventions and technical support activities.

Performance will be measured against:

• Timely resolution of IT incidents and user support requests.
• High availability and reliability of IT systems and infrastructure.
• Effective first-level support for the BankOne Core Banking Application.
• Minimal disruption to banking and business operations due to IT-related issues.
• Successful completion of scheduled backup and recovery activities.
• Compliance with IT security policies and access-control procedures.
• Accurate maintenance of IT asset and user-access records.
• Effective support for digital banking channels.
• Timely escalation and resolution of critical technical issues.
• Positive internal user satisfaction with IT support services.

• Bachelors Degree or HND in Computer Science Information Technology Computer Engineering or a related discipline.
• Relevant professional IT certifications will be an added advantage.

• Minimum of 24 years relevant IT experience.
• Experience within a Microfinance Bank Commercial Bank Fintech or other financial institution is highly desirable.
• Practical experience with the BankOne Core Banking Application is mandatory.
• Demonstrated experience providing technical support in a corporate or financial services environment.

Certifications such as the following will be an added advantage:

• CCNA
• CompTIA A
• CompTIA Network
• Microsoft Certifications
• Other relevant IT infrastructure networking cybersecurity or systems certifications.

• BankOne Core Banking Application
• IT Technical Support
• Hardware & Software Troubleshooting
• Network Administration
• Operating Systems
• User Account & Access Management
• Data Backup & Recovery
• Database Fundamentals
• Cybersecurity & Information Security
• Digital Banking Support
• IT Asset Management
• Incident Management
• Microsoft Office Suite
• Basic IT Audit & Compliance Support

Interested and qualified candidates should send their updated CV to:

Subject: Information Technology (IT) Officer

Only shortlisted candidates will be contacted.