Title: HR & Admin Associate
Location: On-site (Lagos Nigeria)
Industry: Luxury Retail & Interior Decor
Reports To: General Manager / Executive Leadership
About the Role
We are seeking a high-caliber assertive and commercially savvy HR & Admin Associate to spearhead our human resources and administrative operations.
This is not a purely administrative role we need a matured firm and proactive operational anchor who can bring structure introduce corporate discipline and drive a culture of accountability across our store and office teams. You will interact with affluent and influential customers high-profile vendors and senior executives requiring a polished demeanor exceptional emotional intelligence and unwavering professional confidence.
If you have a strong background in retail operations are bold enough to make tough operational decisions and excel at managing team dynamics in a fast-paced environment this role is for you.
Key Responsibilities
1. HR Structure Accountability & Performance Management
Introduce & Enforce Structure: Develop implement and monitor company policies standard operating procedures (SOPs) and workplace guidelines across retail and operational functions.
Drive Team Accountability: Establish clear performance metrics daily checklists and KPIs for floor staff sales representatives and administrative personnel.
Attendance & Discipline Management: Enforce strict punctuality dress code/grooming standards and attendance policies suited for a high-end luxury retail environment.
Talent Acquisition & Onboarding: Source recruit and onboard top-tier retail talent (Store Managers Sales Executives Support Staff) who embody the brands luxury positioning.
Learning & Development: Organize training programs focused on high-end customer service luxury retail sales etiquette product fluency and conflict resolution.
2. High-Touch Client & VIP Relations (Administrative Leadership)
Serve as an executive operational liaison for high-profile VIP and influential clients visiting the showroom or making bespoke inquiries.
Maintain a polished highly professional brand presence ensuring all client-facing interactions reflect luxury service standards.
Handle high-stakes customer feedback or sensitive escalations with tact diplomacy and sound decision-making.
3. Facility & Retail Operations Administration
Oversee day-to-day showroom and administrative facility operations ensuring the physical environment is pristine organized and running smoothly.
Manage vendor contracts supplier relationships procurement of office supplies and utility maintenance.
Coordinate stock/inventory logistics support between the warehouse showroom floor and delivery logistics teams.
Maintain complete employee records payroll inputs leave schedules and statutory compliance documentation.
Requirements
Experience: Minimum of 35 years of hands-on experience in Human Resources and Administration with mandatory prior experience in a retail environment (luxury retail boutique hospitality or high-end consumer goods preferred).
Maturity & Executive Presence: Exceptional emotional intelligence polished communication and the confidence to relate seamlessly with wealthy high-net-worth and influential clientele.
Assertiveness & Decision-Making: Proven ability to make firm fair and timely operational decisions; bold enough to hold staff accountable and manage workplace discipline without hesitation.
Organizational Design: Demonstrated track record of building HR workflows SOPs and performance tracking systems from the ground up or improving existing structures.
Education: Bachelors degree in Human Resources Business Administration Humanities or a related field. Professional HR certifications (e.g. CIPM SHRM HRCI) are an added advantage.
Key Competencies & Person Specification
Customer-Centric Mindset: Deep understanding of the high-end luxury retail client lifecycle and service expectations.
Firm Leadership: Ability to command respect manage diverse personalities and mentor retail staff toward excellence.
Discretion & Confidentiality: Absolute integrity when dealing with sensitive business records and high-profile client information.
Agility: Comfortable working on-site in a fast-paced retail setup where priorities shift quickly.
Experience: Minimum of 35 years of hands-on experience in Human Resources and Administration with mandatory prior experience in a retail environment (luxury retail boutique hospitality or high-end consumer goods preferred). Maturity & Executive Presence: Exceptional emotional intelligence polished communication and the confidence to relate seamlessly with wealthy high-net-worth and influential clientele. Assertiveness & Decision-Making: Proven ability to make firm fair and timely operational decisions; bold enough to hold staff accountable and manage workplace discipline without hesitation. Organizational Design: Demonstrated track record of building HR workflows SOPs and performance tracking systems from the ground up or improving existing structures. Education: Bachelors degree in Human Resources Business Administration Humanities or a related field. Professional HR certifications (e.g. CIPM SHRM HRCI) are an added advantage. Key Competencies & Person Specification Customer-Centric Mindset: Deep understanding of the high-end luxury retail client lifecycle and service expectations. Firm Leadership: Ability to command respect manage diverse personalities and mentor retail staff toward excellence. Discretion & Confidentiality: Absolute integrity when dealing with sensitive business records and high-profile client information. Agility: Comfortable working on-site in a fast-paced retail setup where priorities shift quickly.
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