Hotel Manager
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Property Type: 3-Star Hotel (52 Rooms Restaurant Main Kitchen Pool Bar Swimming Pool & Gym)
Location: Ikotun-Egbe Lagos Nigeria
Employment Type: Full-time (6-Day Work Week Live-in On-site Accommodation Provided)
Working Hours: 8:00 AM 5:00 PM (Flexibility required for 24/7 hospitality operations)
Reporting Line: Deputy Managing Director (Deputy MD)
We are seeking an experienced high-performing and mature Hotel Manager to oversee complete daily operations for a premier 52-room 3-star hotel located in the Ikotun-Egbe axis of Lagos.
Reporting directly to the Deputy Managing Director the successful candidate will hold full operational commercial and financial accountability for the property. This is a hands-on live-in leadership role that requires strong business development acumen staff supervision strict cost control and the ability to coordinate across all operational unitsincluding Front Office Bookings Main Kitchen Restaurant Pool Bar Swimming Pool Laundry and Gym.
Maintain 360-degree oversight of daily operations across guest rooms food and beverage outlets laundry and leisure facilities.
Direct supervise and deploy staff across Front Office Housekeeping Main Kitchen Restaurant Pool Bar Swimming Pool Laundry and Gym to ensure full operational coverage.
Enforce approved Standard Operating Procedures (SOPs) and service standards across all operational units.
Conduct daily property inspections of guest rooms public areas pool water treatment gym equipment and utility systems to identify operational weaknesses and resolve maintenance defects promptly.
Oversee room turnaround times room status reconciliation between Housekeeping and Front Office and ensure all rooms are prepped before check-in.
Coordinate smooth opening and closing procedures across all outlets and service departments.
Drive high guest satisfaction standards ensuring all guests receive professional courteous and timely service.
Personally manage high-level escalations serious guest complaints VIP arrivals and special guest requirements.
Monitor online and offline guest feedback implement corrective action plans and execute retention strategies to build repeat patronage.
Establish clear protocols for guest relation management key handling and lost-and-found items.
Monitor hotel daily receipts audit revenue streams across room sales restaurant bar pool bar and leisure facilities in coordination with the Finance Manager.
Review room occupancy metrics Average Daily Rate (ADR) Revenue Per Available Room (RevPAR) and daily revenue reports.
Enforce cash-handling protocols; monitor and approve all room discounts complimentary services refunds and void transactions.
Track departmental budgets control operating expenses (OPEX) energy/diesel consumption and maintenance costs without compromising service quality.
Oversee linen toiletries guest consumables and beverage inventories to eliminate wastage spoilage theft and unauthorized usage.
Monitor operations across the restaurant main kitchen and pool bar to maintain strict food quality presentation and hygiene standards.
Partner with F&B supervisors and kitchen leads to enforce portion control evaluate menu planning and monitor stock usage against actual sales.
Ensure full compliance with health safety and food sanitation procedures.
Formulate and execute local sales and marketing initiatives to increase room occupancy and facility bookings within the Ikotun-Egbe sub-market.
Attract corporate accounts private clients and business partners to drive consistent room event and F&B sales.
Expand revenue from leisure assets by monetizing gym memberships swimming pool access passes and poolside events.
Analyze market trends and competitor pricing to refine sales packages and promotional campaigns.
Lead coach and discipline supervisory leads and frontline employees to foster a accountable service-driven work culture.
Oversee duty rosters shift rotations attendance records and leave schedules for 24/7 operational efficiency.
Manage on-site staff welfare conflict resolution performance appraisals and continuous hospitality training programs.
- Degree: Bachelors Degree ( / B.A.) or Higher National Diploma (HND) in Hospitality Management Hotel & Restaurant Management Business Administration or a related field.
- Alternative Qualifications: A Diploma or Certificate in Hotel Management (6 months to 2 years) or a Masters/MBA in International Hotel Management combined with relevant practical experience is acceptable.
- Experience Length: Minimum of 5 years (or close to 5 years) of hands-on operations management experience strictly within the hospitality sector.
- Property Background: Must have 3 to 5 years of cognizant experience within a 3-Star Hotel environment managing a 50 room facility with integrated F&B and leisure amenities.
- Track Record: Proven track record in operational management sales growth team leadership guest satisfaction improvement and financial cost control.
- Age & Maturity: Minimum of 3740 years of age with strong emotional intelligence firm executive presence and operational authority.
- Gender: Male (Client-specified requirement).
- Language: Professional English fluency (written and spoken).
- Logistics: Must reside on-site in the provided management accommodation and adhere to a 6-day residential work structure.
- In-depth operational expertise across Front Office F&B Housekeeping Maintenance and Security.
- Hands-on proficiency in Property Management Systems (PMS) online booking engines and Microsoft Office (Excel Word).
Net Monthly Base Salary: 400000 -N600000 Net.
Accommodation: Full live-in management accommodation provided on-site.
Work Schedule: 6 days per week (Residential model).
Staff Meal: 1 complimentary meal per working day.
Benefits Package: Health Insurance (HMO) coverage Statutory Pension contributions and 13th Month Salary.
Required Skills:
business development
Required Education:
Bsc
