Head, Product & Experience Design Lab
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Job Summary
Department: Digital Banking / Technology Location: Lagos Nigeria Experience Required: 10 years across product and design disciplines including 4 years in a leadership role spanning product and design
About the Role
The Head Product & Experience Design Lab is responsible for ensuring Polaris Banks digital products are human-centered intuitive and differentiated in the market. This is a leadership role that sets product and design vision and builds and directs specialist teams across four disciplines Product Management UX Research UI/UX Design and CX Design rather than personally executing hands-on work in all four.
Key Responsibilities
Product Vision & Leadership
- Define the product vision strategy and roadmap for digital banking products in partnership with business stakeholders
- Oversee prioritization frameworks and ensure roadmaps reflect both customer needs and business objectives
- Manage stakeholder expectations across business technology and executive leadership
UX Research Oversight
- Ensure customer research journey mapping and usability testing are embedded in the product development lifecycle
- Champion evidence-based design decisions; ensure research findings directly inform product and design direction
UI/UX Design Oversight
- Set and enforce design system and visual consistency standards across all digital products
- Oversee the design teams output to ensure interfaces are consistent intuitive and on-brand
CX Design Oversight
- Oversee end-to-end customer journey design across all touchpoints (digital and physical where relevant)
- Ensure service design work identifies and closes gaps in the customer experience
Core Competencies
- Product strategy and roadmapping
- Design leadership able to critique and direct research UI/UX and CX design work credibly even without being the hands-on practitioner in each
- Stakeholder management and cross-functional influence
- Customer empathy translated into commercial product decisions
Familiarity With Tools (used by the functions teams not a personal daily requirement)
JIRA Confluence Productboard Aha! Miro; UserTesting Dovetail Hotjar SurveyMonkey; Figma Sketch Adobe XD Zeplin; Smaply / customer journey mapping platforms
Qualifications
- Bachelors degree in a relevant field (Design Business Human-Computer Interaction or related); relevant certifications an advantage
- Demonstrated track record leading product and/or design functions ideally in banking fintech or a comparable digital-first environment
Required Skills:
. Bachelors degree in Business Marketing Finance or related field; MBA or relevant postgraduate qualification is a plus. Minimum of 5-7 years experience in banking marketing or financial inclusion. Proven track record in developing and scaling customer-focused initiatives preferably targeting women. Strong understanding of gender finance customer segmentation and inclusive banking practices.
