Head, POS Business
Job Summary
- Develop and execute the Banks overall POS business strategy in line with the Banks corporate and digital banking objectives.
- Set and drive aggressive but sustainable targets for POS deployment active terminals transaction volume transaction value revenue and profitability.
- Develop strategies to increase POS utilization merchant activity customer retention and transaction frequency.
- Develop and implement strategies for acquiring high-value merchants and businesses across key sectors.
- Identify opportunities for cross-selling the Banks products and services to POS merchants.
- Establish initiatives to improve merchant retention and reduce dormant or inactive POS terminals.
- Oversee the deployment activation distribution and management of POS terminals across target locations.
- Ensure effective monitoring of terminal inventory and minimize terminal losses and idle assets.
- Identify opportunities to optimize pricing and improve revenue per terminal/merchant.
- Lead coach and develop the POS Business team to achieve agreed business objectives.
- Develop initiatives to improve merchant satisfaction and overall POS service experience.
- Establish effective processes for handling merchant complaints and service issues.
- Use merchant feedback and transaction data to improve products processes and service delivery
- Ensure that the POS business operates in compliance with all applicable CBN regulations payment industry requirements Bank policies and internal controls.
- Bachelors degree in Business Administration Finance Economics Marketing Computer Science or a related discipline.
- A Masters degree or relevant professional qualification will be an added advantage.
- Minimum of 810 years relevant experience in banking fintech payments digital banking merchant acquiring POS business or related financial services.
- At least 35 years in a management/leadership role preferably managing a payments or digital channels business.
- Demonstrable experience in growing a POS merchant acquiring agency banking or electronic payments portfolio.
- Strong understanding of the Nigerian payments ecosystem and relevant regulatory requirements.
- Proven track record of delivering revenue and transaction growth.
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Required Skills:
Bachelors degree in Business Administration Finance Economics Marketing Computer Science or a related discipline. A Masters degree or relevant professional qualification will be an added advantage. Minimum of 810 years relevant experience in banking fintech payments digital banking merchant acquiring POS business or related financial services. At least 35 years in a management/leadership role preferably managing a payments or digital channels business. Demonstrable experience in growing a POS merchant acquiring agency banking or electronic payments portfolio. Strong understanding of the Nigerian payments ecosystem and relevant regulatory requirements. Proven track record of delivering revenue and transaction growth.