Head of Operations

Customer Order Fulfilment & Delivery Execution

Own the complete Order-to-Delivery process from validated sales order and finance clearance through stock allocation picking loading transport customer delivery Proof of Delivery (POD) and ERP closure.
Maintain a daily delivery control tower: pending orders ageing delivery priority transport capacity exceptions and customer-impact risks; every open order must have a named owner and next action.
Coordinate Sales Finance Warehouse and Transport so that delivery promises are realistic capacity-based and executed without unnecessary escalation to the Managing Director.
Establish service standards and escalation rules for urgent orders shortages failed deliveries damaged goods and customer complaints.
Drive OTIF (On Time In Full) order lead time failed-delivery rate and POD closure as core service KPIs.

Warehouse & Stock Management

Own inbound processes (offloading of customs-cleared/imported containers intake inspection and goods-received recording) and outbound processes (order picking dispatch loading and delivery documentation) across all warehouse and distribution sites.
Implement disciplined stock control: FIFO/FEFO cycle counts periodic audits and reconciliations; actively reduce sleeping stock damages losses and shrinkage.
Apply feed-specific storage discipline: moisture and pest/rodent control weevils contamination and mycotoxin prevention correct stacking/palletisation segregation and complete batch/lot traceability.
Maintain audit-ready GRNs waybills stock ledgers and ERP records; investigate and close every material physical-vs-system variance.
Enforce hygiene safety security fire-safety and restricted-access standards across storage locations.

Logistics Transport & Fleet Management

Plan and control all inland movement of goods: port-to-warehouse warehouse-towarehouse supplier-to-warehouse and warehouse-to-customer across intra-state and interstate routes.
Build and sustain a high-reach network of reliable local carriers and owner-drivers for the companys frequent small-to-mid consignments including 1 tonne (40 bags) and below; vet negotiate rates and maintain a pre-qualified vendor pool.
Design cost-efficient routing load consolidation and multi-drop plans; reduce empty return legs and unnecessary dedicated trips.
Own company fleet performance: preventive/corrective maintenance fuel control driver scheduling and performance tracking vehicle utilisation roadworthiness and GIT riskmanagement requirements.
Maintain contingency plans for checkpoint delays transport-union dynamics road/flood disruption security risks and driver welfare.
Track OTIF cost per tonne/delivery cost per km fleet utilisation breakdown frequency and turnaround time.

Production & Industrial Operations

Take operational leadership of the companys transition into local production from the outset: project execution commissioning readiness SOPs staffing shift organisation production planning and disciplined plant start-up.
Lead with the Managing Director and relevant technical partners plant-layout and machinery implementation capacity planning installation/commissioning follow-up and operational acceptance of new production equipment.
Own day-to-day production execution once production starts: raw-material intake batching process adherence milling/mixing/pelleting/bagging where applicable finishedgoods release workflow downtime control yield and waste management.
Build the production management system around 5S / Lean / Kaizen preventive maintenance production scheduling daily performance boards root-cause analysis and CAPA.
Ensure that production strictly follows approved formulations specifications and QA/QC release procedures. Formulation ownership and nutritional/technical authority remain with our/Mg2mix Technical/R&D and designated QA/Regulatory functions.
Manage toll/contract millers and manufacturing partners during the transition to in-house production with clear specifications service levels yields traceability and quality controls.
Develop Solomon and other existing operational staff as execution leaders within the new system. Solomon may retain a Production / Operations Supervisor or Coordinator role reporting to the HOO; the HOO remains accountable for methodology planning people management KPI discipline and final operational performance.

Performance Cost & WorkingCapital Management

Design and drive the annual operations plan across warehousing delivery logistics fleet and production aligned with company growth objectives and approved budgets.
Own a weekly and monthly operations KPI dashboard and hold structured performance reviews with clear corrective actions owners and deadlines.
Lead cost optimisation across transport fleet warehousing handling production inputs and third-party services without compromising quality safety or customer service.
Treat inventory as cash: actively manage inventory days stock rotation ageing/sleeping stock damages/losses stock variances and working capital tied up in operations.
Maintain full command of the ERP/inventory system and enforce data integrity across the operations function.
Core cost KPIs include logistics cost as % of sales cost per delivered tonne fleet cost/km production conversion cost yield/waste inventory days and shrinkage

Team Leadership & Operational Discipline

Lead the operations organisation across warehouses stock control transport/fleet drivers production and handling/support teams; set objectives coach evaluate and manage performance.
Create clear role ownership SOPs delegation rules handovers daily/weekly routines and escalation protocols so routine operational decisions do not depend on the Managing Director.
Build a strong field-management culture: visible presence on sites disciplined follow-up facts before assumptions rapid problem resolution and closure of actions.
Implement structured training safety routines and succession plans; upgrade or reorganise roles where capability does not meet the companys growth needs.
Coordinate closely with Finance Import/Procurement Sales HR and Technical/QA while remaining the primary owner of operational execution.

Vendor Supplier & Stakeholder Management

Identify KYC-vet onboard and continuously evaluate transporters warehouses service providers and operational/production suppliers.
Negotiate commercial agreements and SLAs protecting cost quality reliability lead time and liability.
Maintain vendor scorecards and alternative suppliers so operations are not dependent on a single provider.
Represent the company with transport/logistics associations manufacturing partners and other operational stakeholders as required.

Operational Compliance Safety & Quality Systems

Ensure day-to-day operational compliance with applicable requirements affecting warehousing transport vehicles production environmental health and product handling.
Work with the designated Regulatory/Technical/QA owners on NAFDAC SON Ministry of Agriculture/Livestock NAQS NESREA Customs FRSC/VIO and relevant state/local requirements; the HOO is responsible for operational implementation and readiness not for acting as the companys sole regulatory specialist.
Build operations toward recognised feed-safety and manufacturing disciplines including GMP HACCP-aligned practice and as required ISO 22000 / GMP / FAMI-QS frameworks.
Ensure incident reporting corrective action emergency preparedness workplace safety and product traceability are embedded in all sites.

Bachelors degree in Supply Chain Management Logistics Agribusiness Food Science/Technology Industrial/Production Engineering or a related field. A Masters degree or relevant professional certification (CIPS CILT APICS/CPIM Lean Six Sigma) is an advantage.

Minimum 810 years of progressive experience in operations logistics warehousing and/or production management including at least 45 years in a senior managerial role with direct team responsibility.

Demonstrable experience in animal feed agro-processing milling FMCG food manufacturing or agribusiness is strongly preferred.

Proven hands-on experience managing Nigerian inland logistics and a credible network of local transport providers including small-consignment deliveries.

Direct exposure to industrial production milling plant commissioning operational startup or scaling a manufacturing facility is a major differentiator.

Experience managing at least 1530 operational staff with evidence of building discipline systems and middle-management capability.

Working knowledge of the Nigerian operational regulatory environment; sufficient to ensure compliance execution while partnering effectively with specialised regulatory/technical owners.

Valid drivers licence and willingness to travel extensively across company sites production/toll-milling facilities and partner locations.