Are you an experienced operations leader with a proven track record in the Restaurant or Quick Service Restaurant (QSR) industry We are looking for a dynamic and results-oriented Head of Operations to lead and oversee daily operations of our multi-unit restaurant operations outlet performance and strategic execution to drive efficiency quality profitability and deliver exceptional customer experiences. The ideal candidate will focus on optimizing resources supply chain processes and service standards across all operational
areas.
Key Responsibilities
Provide strategic leadership and oversight for all restaurant operations
Develop and implement operational strategies to improve efficiency and output.
Oversee day-to-day operational systems and workflows.
Drive performance across outlets to maximize revenue and profitability.
Manage procurement inventory and logistics to ensure supply chain efficiency.
Partner with HR on staffing performance management and resource allocation.
Oversee restaurant operations ensuring quality of service(QoS) and compliance.
Ensure adherence to GMP HSE and quality control standards.
Contribute to product development and continuous process improvement.
Track operational KPIs and drive accountability across teams.
Ensure consistent food quality customer service cleanliness and brand standards across all outlets.
Ensure compliance with food safety health and regulatory requirements.
Requirements
Bachelors degree in Business Administration Operations Management Industrial Engineering or related field(Masters degree is an advantage)
At least 7 years experience in an operations leadership role preferably in QSR FMCG or hospitality sectors
Proven experience in product development and quality control processes
Strong background in managing service standards (QoS) GMP and HSE compliance
Demonstrated success in inventory procurement and supply chain management
Experience in implementing performance tracking systems and driving operational KPIs.
Strong leadership and people management skills.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills
Proven ability to manage multiple branches.
Required Skills:
Bachelors degree in Business Administration Operations Management Industrial Engineering or related field(Masters degree is an advantage) At least 7 years experience in an operations leadership role preferably in QSR FMCG or hospitality sectors Proven experience in product development and quality control processes Strong background in managing service standards (QoS) GMP and HSE compliance Demonstrated success in inventory procurement and supply chain management Experience in implementing performance tracking systems and driving operational KPIs. Strong leadership and people management skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills Proven ability to manage multiple branches.
Required Education:
Bachelors degree in Business Administration Operations Management Industrial Engineering or related field(Masters degree is an advantage)
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
