Head, Merchant Services

DUTIES AND RESPONSIBILITIES:

1. Strategic Leadership & Planning Define and execute the departments short and long-term strategies to drive merchant acquisition activation and revenue growth. Develop strategic partnerships with key players in retail hospitality e-commerce logistics and other high-volume transaction sectors. Expand the merchant base through direct sales channel partnerships aggregators and digital acquisition tools.

2. Business Development & Client Engagement Ensure consistent delivery of high-quality service and support to existing merchants.

3. Operations & Performance Management Collaborate with product and engineering teams to tailor payment solutions (POS online payments QR SoftPOS etc.) that meet diverse merchant needs.

4. Team Leadership & Development Build and lead a high-performing Merchant Services team including sales account management support and field operations. Set performance targets and KPIs manage departmental budgets and provide coaching for team development.

Staff Attraction Motivation and Retention: Fill vacant roles within the department in a timely manner and provide opportunities for growth and development. Provide training mentorship and upskilling programs. Recognize and reward individual and team achievements and contribution. Encourage open communication and feedback. Give employees autonomy and ownership of their work to motivate them. Foster a positive work culture that encourages collaboration innovation and creativity. Regularly engage direct reports to understand their needs and concerns. Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

JOB REQUIREMENTS

Education: Bachelors degree in Business Administration Finance Marketing Economics or a related field (MBA or advanced degree is a plus).

Experience: Minimum 10 years of relevant experience in fintech banking or paymentswith at least 3 years in a senior or departmental leadership role (post NYSC experience).