HEAD, ESTATE SERVICES
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Job Summary
- Develop implement and continuously improve estate services policies procedures and service standards aligned with corporate objectives and international best practices
- Lead annual budget formulation process interface with Cost Control for performance monitoring and defend budget allocations with NUIMS ensuring optimal resource deployment
- Establish and monitor Key Performance Indicators (KPIs) for all service areas driving continuous improvement and operational excellence across the function
- Define and communicate standardized procedures and processes for event logistics across all Lagos location entities ensuring consistency and quality
- Lead end-to-end planning coordination and execution of all corporate events in Lagos ensuring flawless delivery that upholds Company reputation and brand standards
- Create and maintain comprehensive calendar of recurring and special events proactively identifying resource requirements and potential conflicts
- Interface with Public Affairs to ensure all event arrangements are fully aligned with broader corporate communication objectives and brand guidelines
- Serve as primary decision-maker and escalation point on event days resolving last-minute issues and ensuring seamless VIP experiences
- Drive pre-event and post-event reviews capturing lessons learned (REX) to continuously improve future event delivery
- Ensure optimal workplace environment through effective coordination of cleaning gardening office equipment and general facility services
- Manage catering contractors ensuring delivery of high-quality nutritious and safe meals that meet diverse dietary requirements and Company standards
- Oversee mail room operations courier services and stationery stores ensuring efficient timely and cost-effective service delivery
- Coordinate office furniture and equipment provisioning evaluating and justifying all requests to optimise resource utilisation
- Ensure timely preparation of residential apartments for new arrivals with appropriate furniture utilities and welcome amenities
- Establish and enforce Service Level Agreements (SLAs) with all service providers conducting regular performance reviews and implementing corrective actions
- Ensure all vendors clearly understand their roles responsibilities and quality expectations for every event and service engagement
- Manage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms protecting Company reputation
- Maintain highest standards of integrity and transparency in all contractor dealings ensuring fair and ethical business practices
- Central strategic position interfacing with all entities in Lagos location requiring sophisticated coordination and communication capabilities to balance competing priorities and demands
- High-visibility role with direct exposure to senior executives VIP visitors and external stakeholders where service quality directly impacts corporate reputation and brand perception
- Complex stakeholder environment requiring collaboration with PTM HSE Public Affairs Maintenance Medical and external parties including health inspectors water monitoring companies and hospitality industry partners
- Significant dependency on multiple contractors and service providers requiring strong vendor management performance monitoring and relationship building skills
- Operates under pressure with tight deadlines multiple concurrent events and frequent last-minute changes requiring flexibility composure and rapid problem-solving
- Critical business impact where event failures or service lapses can damage Company image with partners regulators and the public
- Deliver consistently excellent corporate events that enhance Company reputation and support strategic business objectives with zero tolerance for failures that could damage corporate image
- Ensure uninterrupted delivery of high-quality internal services (catering cleaning mail stationery) that enable employee productivity and workplace satisfaction
- Achieve cost efficiency targets while maintaining or improving service quality through effective procurement vendor management and resource optimisation
- Ensure timely provision of office furniture equipment and residential utilities to support staff productivity and welfare
- Maintain highest standards of integrity transparency and ethical conduct in all contractor dealings and procurement activities
- Ensure timely payment to contractors protecting Company reputation and sustaining positive vendor relationships
- Develop team capabilities and build succession pipeline through coaching training and structured development programmes
- Champion a strong HSE culture within the Estate Services function ensuring all personnel and contractors understand and fulfil their safety responsibilities
- Ensure all event venues catering facilities and workspaces meet COMPANYS HSE standards through systematic risk assessments inspections and corrective action tracking
- Interface with Industrial Hygiene HSE PTM and Medical entities on food safety water quality monitoring and hygiene compliance ensuring all catering operations meet the highest standards
- Familiarise self and team with COMPANYS emergency procedures carrying out assigned responsibilities safely and reporting all incidents unsafe acts or conditions
- Ensure all personnel and contractors under supervision are appropriately trained competent and continuously monitored for HSE compliance
- Guarantee HSE compliance at all corporate events through venue assessments emergency planning and on-site safety coordination
- University degree (HND/BSc) in Hospitality Management Business Administration Facilities Management or related discipline
- Minimum 10 years experience in corporate services hospitality facilities management or event management within a large multinational organisation with at least 3 years in a supervisory role
- Demonstrated expertise in corporate event management including planning coordination and execution of high-profile functions
- Strong financial acumen with experience in budget management cost control and procurement processes
- Proven vendor management capabilities with track record of establishing and enforcing service level agreements
- Excellent communication and interpersonal skills with ability to engage confidently with senior executives VIPs and external stakeholders
- Strong organisational skills with ability to manage multiple concurrent priorities under pressure while maintaining attention to detail
- Computer literate with proficiency in Microsoft Office suite and relevant facility/event management systems
- Assertive detail-oriented personality with capacity to manage stress and make rapid decisions in high-pressure situations
- Knowledge of food safety standards health regulations and facilities management best practices is highly desirable
Required Skills:
ACCOUNTABILITIES Deliver consistently excellent corporate events that enhance Company reputation and support strategic business objectives with zero tolerance for failures that could damage corporate image Ensure uninterrupted delivery of high-quality internal services (catering cleaning mail stationery) that enable employee productivity and workplace satisfaction Achieve cost efficiency targets while maintaining or improving service quality through effective procurement vendor management and resource optimisation Ensure timely provision of office furniture equipment and residential utilities to support staff productivity and welfare Maintain highest standards of integrity transparency and ethical conduct in all contractor dealings and procurement activities Ensure timely payment to contractors protecting Company reputation and sustaining positive vendor relationships Develop team capabilities and build succession pipeline through coaching training and structured development programmes HSE OBJECTIVES Champion a strong HSE culture within the Estate Services function ensuring all personnel and contractors understand and fulfil their safety responsibilities Ensure all event venues catering facilities and workspaces meet COMPANYS HSE standards through systematic risk assessments inspections and corrective action tracking Interface with Industrial Hygiene HSE PTM and Medical entities on food safety water quality monitoring and hygiene compliance ensuring all catering operations meet the highest standards Familiarise self and team with COMPANYS emergency procedures carrying out assigned responsibilities safely and reporting all incidents unsafe acts or conditions Ensure all personnel and contractors under supervision are appropriately trained competent and continuously monitored for HSE compliance Guarantee HSE compliance at all corporate events through venue assessments emergency planning and on-site safety coordination QUALIFICATIONS / EXPERIENCE REQUIRED University degree (HND/BSc) in Hospitality Management Business Administration Facilities Management or related discipline Minimum 10 years experience in corporate services hospitality facilities management or event management within a large multinational organisation with at least 3 years in a supervisory role Demonstrated expertise in corporate event management including planning coordination and execution of high-profile functions Strong financial acumen with experience in budget management cost control and procurement processes Proven vendor management capabilities with track record of establishing and enforcing service level agreements Excellent communication and interpersonal skills with ability to engage confidently with senior executives VIPs and external stakeholders Strong organisational skills with ability to manage multiple concurrent priorities under pressure while maintaining attention to detail Computer literate with proficiency in Microsoft Office suite and relevant facility/event management systems Assertive detail-oriented personality with capacity to manage stress and make rapid decisions in high-pressure situations Knowledge of food safety standards health regulations and facilities management best practices is highly desirable
