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FRONT DESK OFFICER
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
25 September 2026 (8 hours ago)
Posted:
Application Deadline:
23 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a professional courteous and customer-focused Front Desk Officer to join our team.
The Front Desk Officer will serve as the first point of contact for our guests providing excellent customer service while efficiently managing check-ins check-outs reservations enquiries payments and guest requests.
Key Responsibilities
- Welcome and attend to guests professionally and courteously.
- Manage guest check-in and check-out processes.
- Handle reservations enquiries telephone calls and guest requests.
- Provide accurate information about hotel facilities and services.
- Process guest payments and maintain accurate records.
- Handle guest complaints and escalate issues when necessary.
- Coordinate with Housekeeping Maintenance Food & Beverage and other departments.
- Maintain accurate guest records and front desk reports.
- Ensure the reception area remains clean organised and welcoming.
- Maintain confidentiality and comply with hotel policies and procedures.
Requirements
Required Skills:
Minimum of OND HND or Bachelors Degree in Hospitality Management Business Administration Tourism Customer Service or a related field. Previous experience in a hotel hospitality or customer service role is an advantage. Excellent communication and interpersonal skills. Strong customer-service orientation. Good computer and administrative skills. Ability to work under pressure and handle multiple tasks. Professional appearance positive attitude and excellent work ethic. Willingness to work shifts weekends and public holidays.
Required Education:
HND/BSC in any related field
