Fashion Operations Manager
Job Summary
Production & Order Management
- Oversee the full made-to-order production cycle from order confirmation to delivery ensuring every piece is on schedule
- Coordinate with tailors pattern makers fabric suppliers and other vendors to keep production timelines on track.
- Track all active orders flag delays early and troubleshoot bottlenecks before they affect the client.
- Manage fabric trim and material inventory including sourcing and reordering as needed.
- Conduct quality control checks at key stages to protect the brands standard of craftsmanship.
- Design and implement clear SOPs (standard operating procedures) for production order intake client updates and vendor management.
- Build and maintain a simple reliable order-tracking system (spreadsheet tool or software) that gives the CEO full visibility at a glance.
- Identify gaps or inefficiencies in current workflows and propose practical fixes.
- Own the operations calendar production timelines delivery dates fittings and key deadlines.
- Support the client journey post-order confirmations timeline updates fitting scheduling and delivery coordination.
- Ensure clients receive timely professional communication at every stage of their order.
- Handle order-related issues or concerns with a calm solutions-first approach.
- Act as the day-to-day point of contact for tailors artisans and external vendors.
- Support the CEO in hiring onboarding and managing future operations or production staff as the team grows.
- Help set performance expectations and hold the production team accountable to timelines and quality.
- Track production costs vendor payments and material spend against budget.
- Provide the CEO with regular simple reports on order status production capacity and operational bottlenecks
Required Skills:
Prior experience in fashion operations production management atelier/studio management or a similar hands-on operational role ideally within made-to-order bridal couture or luxury fashion. Highly organized detail-focused and comfortable managing multiple orders and timelines at once. Communicate clearly and confidently whether with a tailor a vendor a client or the CEO. Resourceful and calm under pressure production timelines slip fabric shipments get delayed and you know how to problem-solve without losing your head. Comfortable being hands-on in the early stages of a growing business including tasks that may fall outside a typical manager job description. Solid understanding of garment construction production timelines and quality standards well enough to spot issues before they become problems.