Digital Platform Officer

The Digital Platform Officer will manage monitor and administer the companys digital platforms day-to-day. The role will ensure that platforms remain functional up to date user-friendly and aligned with business objectives while supporting users and coordinating with internal and technical teams to resolve issues.

Key Responsibilities

• Manage and maintain the companys digital platforms websites portals and other online channels.
• Update platform content information products services announcements and other digital materials as required.
• Monitor platform performance functionality availability and user activity.
• Identify and report technical issues bugs and platform challenges and follow up with relevant technical teams for resolution.
• Manage user accounts access permissions and platform-related requests.
• Provide first-level support and guidance to users experiencing platform-related issues.
• Monitor user feedback and recommend improvements to enhance user experience.
• Ensure that digital content and platform information are accurate current and properly presented.
• Generate regular reports on platform usage activities issues and performance.
• Maintain proper records of platform activities updates incidents and user requests.
• Work with IT marketing operations and other relevant teams to implement platform improvements and digital initiatives.
• Ensure compliance with company policies data protection requirements and digital security procedures.
• Support the implementation and testing of new digital features tools and platform updates.

Key Skills & Competencies

• Digital platform management
• Strong computer and technology skills
• Data management and reporting
• Problem-solving and troubleshooting
• Excellent communication and user-support skills
• Attention to detail
• Good organisational and time-management skills
• Ability to manage multiple tasks and priorities
• Adaptability and willingness to learn new technologies
• Strong teamwork and stakeholder management

Qualifications :

• Bachelors degree in Information Technology Computer Science Business Administration Digital Marketing or a related field.
• 24 years of experience in digital platform administration website management IT support digital operations or a similar role.
• Experience managing websites online platforms portals or digital applications.
• Basic understanding of website content management systems (CMS) digital tools and platform analytics.
• Proficiency in Microsoft Office and other relevant digital tools.

Additional Information :

The remuneration package is competitive along with other benefits.

Applications close on 30 September 2026. Interviews will be conducted on a rolling basis up to the closing date.

Successful candidates will be required to undergo additional assessments as part of the selection process.

Remote Work :

No

Employment Type :

Full-time