Customer Support Analyst

ERecruiter

Job Location:

Lagos - Nigeria

Salary: Not Disclosed

Experience Required: 2years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client is a key player in the fin-tech space. They provide payment solutions to customers and businesses across Africa.

Responsibilities

Managing incoming calls and customer service inquiries over the phone email and on social media platforms.
Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers needs to achieve satisfaction
Provide accurate valid and complete information by using the right methods/tools
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls emails and social media.
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies and Take the extra mile to engage customers
Answers questions from and provides information to customer on the companies services.
Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Interact with customers via social media and phone calls and emails.

Requirements

1-2 years proven customer service/support experience
Candidates must possess a Bachelors degree (.)
Ability to remain professional calm and courteous with customers always.
Understand how to engage customers and ask the right questions.
Excellent Verbal and written communication skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
A fast learner with ability to multi-task prioritize and manage time effectively
Tech Savvy

Required Skills:

1-2 years proven customer service/support experience Candidates must possess a Bachelors degree (.) Ability to remain professional calm and courteous with customers always. Understand how to engage customers and ask the right questions. Excellent Verbal and written communication skills Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters A fast learner with ability to multi-task prioritize and manage time effectively Tech Savvy

Required Education:

Bachelors degree (.)

Our client is a key player in the fin-tech space. They provide payment solutions to customers and businesses across Africa. ResponsibilitiesManaging incoming calls and customer service inquiries over the phone email and on social media platforms.Build sustainable relationships and trust with custome...

Our client is a key player in the fin-tech space. They provide payment solutions to customers and businesses across Africa.

Responsibilities

Managing incoming calls and customer service inquiries over the phone email and on social media platforms.
Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers needs to achieve satisfaction
Provide accurate valid and complete information by using the right methods/tools
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls emails and social media.
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies and Take the extra mile to engage customers
Answers questions from and provides information to customer on the companies services.
Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Interact with customers via social media and phone calls and emails.

Requirements

1-2 years proven customer service/support experience
Candidates must possess a Bachelors degree (.)
Ability to remain professional calm and courteous with customers always.
Understand how to engage customers and ask the right questions.
Excellent Verbal and written communication skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
A fast learner with ability to multi-task prioritize and manage time effectively
Tech Savvy