CUSTOMER RELATIONSHIP AND COMMUNICATIONS MANAGER
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Job Summary
We are looking for a dynamic professional who can build strong customer relationships manage client communications enhance customer experience and represent the organisation professionally across various communication successful candidate will serve as a key link between the organisation and its customers clients and stakeholders ensuring timely communication effective issue resolution and high customer satisfaction.
KEY RESPONSIBILITIES
Build and maintain strong relationships with customers and key clients.
Ensure timely and professional communication with customers and stakeholders.
Monitor customer satisfaction and identify areas for improvement.
Develop strategies to improve customer retention and loyalty.
Coordinate client meetings engagement activities and follow-ups.
Prepare and manage professional customer-facing communications.
Track customer complaints feedback resolutions and engagement metrics.
Work closely with Sales Marketing Operations and other departments to improve customer experience.
Support corporate communications and maintain the organisations professional image.
Prepare regular customer relationship and communication reports for management.
Bachelors degree or HND in Business Administration Communications Marketing Public Relations Mass Communication or a related field.
35 years of relevant experience in Customer Relationship Management Communications Client Service Public Relations Sales Support or a related role.
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Excellent interpersonal negotiation and conflict-resolution abilities.
Strong organisational follow-up and problem-solving skills.
Proficiency in Microsoft Office and CRM/customer-management tools.
Ability to work under pressure and manage multiple priorities.
Professional appearance confidence emotional intelligence and a strong customer-focused mindset.
Required Skills:
Requirements Proven experience in marketing growth or performance marketing Strong knowledge of digital advertising platforms Experience managing customer acquisition campaigns Solid understanding of social media strategy and brand direction Data-driven with strong analytical skills Ability to manage multiple campaigns and work in a fast-paced environment Nice to Have Experience in a marketplace tech startup or platform business Familiarity with marketing automation or CRM tools Copywriting or content creation skills What Success Looks Like Consistent growth in caregivers and care seeker sign-ups Improved ad performance and lower acquisition costs Strong brand presence and engagement across social channels Clear increase in platform transactions and revenue driven by marketing
Required Education:
HND/BSC in any related field
