Customer Care Officer

A client is seeking a professional articulate and customer-focused Customer Care Officer to join our team in Port Harcourt. The successful candidate will serve as the first point of contact for clients ensuring exceptional customer service handling inquiries efficiently and contributing to a positive customer experience.

This role is ideal for an individual who possesses excellent communication skills a strong customer-service orientation and the ability to thrive in a fast-paced professional environment.

• Respond promptly and professionally to customer inquiries via phone calls emails social media platforms and walk-in visits.
  
• Provide accurate information regarding the companys products services and processes.
  
• Follow up on customer inquiries requests and feedback to ensure customer satisfaction.
  
• Maintain accurate customer records and update client information in the company database.
  
• Handle customer complaints professionally and ensure timely resolution of issues.
  
• Schedule appointments consultations and meetings as required.
  
• Support front desk and administrative operations when necessary.
  
• Create a welcoming and professional experience for clients and visitors.
  
• Prepare periodic reports on customer interactions inquiries and feedback.
  
• Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.
  
• Identify opportunities to improve customer experience and service processes.
  

• Bachelors Degree or HND in any relevant discipline.
  
• Minimum of one (1) year experience in customer service client relations front desk operations or a related role.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-management abilities.
  
• Proficiency in Microsoft Office Suite and general computer applications.
  
• Ability to multitask effectively and work under pressure.
  
• Strong organizational problem-solving and time-management skills.
  
• Professional appearance and conduct.
  

• Excellent customer service orientation.
  
• Strong listening and communication skills.
  
• Friendly courteous and approachable personality.
  
• Ability to remain calm and professional when handling difficult situations.
  
• High level of integrity accountability and professionalism.
  
• Self-motivated proactive and results-driven.
  
• Ability to work independently and collaboratively within a team environment.
  
• Attention to detail and commitment to service excellence.