Client Service Lead (Transport)

Job SummaryWe are seeking a smart client-focused and commercially minded Client Services & Commercial Lead to support and grow NoemDeks Transportation and Logistics business role is primarily responsible for managing client bookings relationships and service delivery ensuring a seamless experience across our service offering. The successful candidate will act as the key link between clients and internal teams ensuring expectations are met issues are resolved promptly and the business is represented professionally at all addition the role will support targeted business development initiatives including client acquisition relationship expansion and digital marketing efforts to drive UsNoemDek is a fast-growing multi-industry group operating across energy power logistics technology and emerging ventures. We deliver innovative solutions that help businesses operate more efficiently across West Africa. Our teams are driven by a strong commitment to excellence customer satisfaction and sustainable growth. Through close collaboration with our clients we build trusted partnerships and create value by understanding their needs and delivering tailored Services & ExperienceManage and coordinate client bookings ride schedules and service as the primary point of contact for clients ensuring clear communication and timely client expectations and deliver a consistently professional service resolve service issues (e.g. delays rescheduling vehicle substitutions) to protect client accurate booking records and client service Relationship & Commercial SupportBuild and maintain strong relationships with existing and prospective present and sell NoemDeks transport services to pricing discussions service proposals and client negotiations where opportunities for repeat business upselling and long-term client Coordination & Quality AssuranceWork closely with internal teams to ensure services are delivered as service performance and highlight areas for brand standards and service quality are upheld in all client SupportGather client feedback and market insights to inform service and growth with preparing reports presentations and performance updates for degree in Business Marketing Communications or a related field.2-4 years of experience in client services sales support hospitality logistics or customer-facing commercial communication and interpersonal skills; confident engaging clients in person and organized calm under pressure and mindset with an interest in business growth and client working across teams to ensure high-quality service with digital marketing customer engagement or service promotion is an in Microsoft Office (Excel Word PowerPoint).Self-driven dependable and detail-oriented.