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Chief Operating Officer
Job Location:
Monthly Salary:
Posted:
24 October 2026 (10 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Chief Operating Officer (COO) will provide day-to-day leadership and oversee the execution of the companys operational and commercial activities. The role is responsible for driving operational efficiency ensuring consistent service delivery supporting profitable growth and building the systems processes and organisational capabilities required for business expansion.
Business Leadership & Day-to-Day Management
Oversee the day-to-day running of the Company ensuring business targets and operational priorities are achieved.
Make key business decisions and serve as the senior decision-maker in the CEOs absence.
Drive business performance and execution enabling the CEO to focus on fundraising and strategic growth.
Commercial & Client-Facing Leadership
Build and maintain relationships with key customers strategic accounts carriers partners and investors.
Drive sales conversion business development customer retention and revenue growth.
Represent the company in commercial negotiations and high-level stakeholder engagements.
End-to-End Operational Excellence
Oversee the complete shipment lifecycle from booking and documentation to execution and final delivery.
Identify and resolve operational bottlenecks to improve turnaround time efficiency and reliability.
Ensure import and export shipments are delivered within agreed timelines budgets and service standards.
Cross-Functional Cohesion
Coordinate Sales Commercial Service Delivery and Finance to ensure seamless business operations.
Establish clear workflows responsibilities and hand-off procedures across departments.
Resolve cross-functional issues promptly to prevent transaction delays errors and revenue leakage.
The P&L of Operations
Work alongside the CEO to achieve and sustain business profitability.
Monitor cost-to-serve margins demurrage operational leakage and other key financial indicators.
Implement cost-control and efficiency measures to improve profitability and cash discipline
Process and SOP Discipline
Develop standardise and enforce SOPs across operational processes lanes and locations.
Establish clear ownership escalation procedures and accountability for operational exceptions.
Review and improve processes regularly to eliminate inefficiencies and ensure consistent execution.
The Operations Team
Lead coach and manage the Service Delivery Operations and partner-facing teams.
Set performance targets monitor results and hold team members accountable for delivery.
Develop capable team leads and deputies to ensure operational continuity and reduce dependence on individual employees.
Service Delivery & Customer Experience
Ensure consistent service delivery in line with agreed Service Level Agreements (SLAs).
Communicate shipment delays and operational issues proactively to customers.
Resolve customer complaints promptly and implement measures to improve customer satisfaction and retention.
Systems & Data
Oversee the effective use of the companys operating systems including the transition to Backoffice 2.0
Ensure accurate operational data reporting and performance tracking across business activities.
Use data and performance insights to strengthen operational control and drive continuous improvement.
Vendor & Partner Performance
Manage relationships with carriers trucking companies terminals and other logistics partners.
Negotiate competitive rates and secure reliable service capacity to meet business requirements.
Monitor vendor performance and maintain a diverse partner network to support operational efficiency and peak-season demands
Requirements
Educational Requirement
Bachelors degree in Business Administration Operations Management Supply Chain Management Logistics Engineering Finance or a related discipline.
A Masters degree in Business Administration (MBA) or a relevant postgraduate qualification is an added advantage.
Experience
At least 10 years of progressive operations experience in logistics freight forwarding or a similar high-growth sector.
At least 45 years in a senior leadership role with direct P&L or business-unit ownership.
Experience in African cross-border logistics or a multi-country operating footprint.
Experience taking a business through an operating system/ERP adoption as a tool for control not as an end in itself.
A record of operating within tight cash constraints and still delivering.
Required Skills:
Experience At least 10 years of progressive operations experience in logistics freight forwarding or a similar high-growth sector. At least 45 years in a senior leadership role with direct P&L or business-unit ownership. Experience in African cross-border logistics or a multi-country operating footprint. Experience taking a business through an operating system/ERP adoption as a tool for control not as an end in itself. A record of operating within tight cash constraints and still delivering.
Required Education:
Bachelors degree in Business Administration Operations Management Supply Chain Management Logistics Engineering Finance or a related discipline. A Masters degree in Business Administration (MBA) or a relevant postgraduate qualification is an added advantage.
