BUSINESS OPERATIONS & PARTNERSHIPS COORDINATOR

Location: Opebi Lagos
Industry: Insurance Financial Services Microfinance Banking
Function: Business Operations Partnerships Client Relations Coordination
Employment Type: Full-Time
Experience: 24 Years
Salary:Monthly
Reporting To: Founder
Gender Preference: Female Preferred

We are seeking a highly organised commercially aware and proactive Business Operations & Partnerships Coordinator to support the day-to-day operations client relationships partnerships and business development activities of a growing financial services organisation.

The successful candidate will work closely with the Founder to ensure that client engagements meetings partnerships business opportunities and operational follow-ups are effectively coordinated and progressed.

This is primarily a business coordination relationship management and operational support role rather than a conventional sales position. The successful candidate will be responsible for maintaining strong relationships with clients and partners ensuring timely follow-up on commitments coordinating meetings and business activities and providing reliable local support to the Founder.

The role requires a highly dependable individual who can work independently manage multiple priorities communicate confidently with senior stakeholders and ensure that important business activities continue to move forward particularly when the Founder is travelling.

• Coordinate meetings with clients business partners prospective customers financial institutions and other key stakeholders.
• Maintain regular and professional communication with existing clients and strategic partners.
• Attend client and partner meetings and represent the organisation professionally when required.
• Build and maintain strong working relationships with clients partners and other external stakeholders.
• Visit client and partner offices when required.
• Ensure client and partner engagements progress smoothly from initial discussions through to agreed actions and outcomes.
• Serve as a reliable point of contact for clients and partners on assigned matters.

• Maintain clear and accurate records of meetings discussions commitments decisions and agreed next steps.
• Track outstanding actions and ensure timely follow-up with relevant parties.
• Monitor ongoing business activities and identify pending actions delays or operational gaps.
• Proactively escalate critical issues to the Founder or relevant internal stakeholders.
• Take ownership of operational follow-ups and ensure agreed actions are completed.
• Ensure important tasks commitments and client requirements are consistently followed through to completion.
• Support the Founder in maintaining visibility over ongoing business activities and priorities.

• Coordinate the preparation and delivery of proposals presentations business documents and other client-facing materials.
• Gather relevant information from internal teams and external partners to meet client requirements.
• Coordinate timelines and deliverables associated with client and partnership opportunities.
• Follow up on proposals meetings business discussions and outstanding client requirements.
• Ensure that client requests are communicated accurately to the appropriate internal teams and followed through to resolution.

• Maintain accurate and up-to-date CRM records and client information.
• Keep the business development and partnership pipeline properly updated.
• Record client interactions meeting outcomes follow-up actions and opportunity status.
• Maintain organised records of clients partners prospects meetings and business opportunities.
• Prepare regular updates on outstanding activities opportunities and follow-up requirements.
• Ensure relevant information is readily available to the Founder and management for decision-making.

• Act as a coordination point between the Founder clients partners service providers and internal teams.
• Ensure information requirements and instructions are communicated accurately and promptly.
• Coordinate activities across multiple stakeholders to ensure timely execution.
• Follow up with relevant teams and stakeholders on outstanding deliverables.
• Support internal teams in understanding client expectations deadlines and business requirements.
• Maintain effective communication between all parties involved in ongoing business engagements.

• Support the Founder in preparing for important client partner and business meetings.
• Prepare meeting briefs background information follow-up points and action trackers where required.
• Coordinate post-meeting follow-ups and ensure agreed actions are progressed.
• Serve as a reliable local point of contact when the Founder is travelling.
• Maintain continuity of key client partner and business relationships during the Founders absence.
• Provide regular updates to the Founder regarding important meetings pending actions client requests and business opportunities.
• Assist with coordinating the Founders calendar meetings and business engagements where required.

• Support business development and relationship-building activities.
• Assist in identifying potential clients strategic partners and new business opportunities.
• Conduct basic market and business research where required.
• Support partnership discussions and maintain timely follow-up with prospective partners.
• Assist in developing and maintaining strategic relationships within the financial services and business community.
• Support initiatives aimed at expanding the organisations client base and business network.
• Contribute to business growth through effective relationship management and opportunity coordination.

• Bachelors degree in Business Administration Management Economics Finance Marketing Communications or a related discipline.
• 24 years of relevant professional experience in business operations business development account management partnerships relationship management project coordination consulting financial services insurance microfinance banking fintech or a related environment.
• Demonstrated experience coordinating multiple stakeholders activities or business engagements.
• Experience working with senior executives clients partners or other business stakeholders is highly desirable.
• Previous experience in financial services insurance banking microfinance fintech or professional services will be an advantage.
• Strong understanding of business operations and client relationship management.

• Business & Commercial Awareness
• Client & Relationship Management
• Partnership Coordination
• Business Operations
• Stakeholder Management
• Project & Task Coordination
• Follow-Up & Execution
• Communication & Presentation
• Business Development Support
• Problem Solving
• Attention to Detail
• Time Management & Organisation
• CRM & Pipeline Management
• Report Preparation
• Professional Judgment
• Proactive Ownership

The ideal candidate should be:

• Highly organised and structured in their approach to work.
• Proactive dependable and able to work with minimal supervision.
• Strong in follow-through and execution.
• Confident and professional when dealing with senior business stakeholders.
• Comfortable representing the organisation in external meetings.
• Commercially aware and able to understand business discussions quickly.
• A strong communicator with excellent interpersonal and relationship-management skills.
• Detail-oriented while maintaining awareness of broader business objectives.
• Comfortable managing multiple priorities and deadlines.
• Discreet and capable of handling confidential business and client information.
• Flexible and willing to travel locally for meetings when required.
• Mature professional and capable of exercising sound judgment.

The successful candidate should be comfortable using:

• CRM platforms
• Microsoft Excel / Google Sheets
• Microsoft Word / Google Docs
• Microsoft Office / Google Workspace
• Email and calendar management tools
• WhatsApp and other professional communication platforms
• Video conferencing platforms
• Presentation and document management tools

Experience with CRM project-management and business productivity platforms will be an advantage.

Performance in this role will be assessed based on the candidates ability to:

• Maintain accurate and up-to-date client partner and CRM records.
• Ensure timely follow-up on client and partner commitments.
• Minimise outstanding or overdue action items.
• Maintain effective communication with key clients and partners.
• Ensure meetings are properly coordinated documented and followed up.
• Support the timely progression of business opportunities and partnerships.
• Coordinate proposals presentations and client requirements effectively.
• Maintain continuity of business operations during the Founders absence.
• Identify and escalate potential delays or operational issues proactively.
• Support the development and maintenance of strong client and partner relationships.
• Provide timely and accurate updates to the Founder and management.
• Ensure agreed actions are completed within established timelines.

Success in this role means nothing important falls through the cracks.

Every meeting should have clear objectives documented outcomes and defined next steps. Every commitment should be tracked and followed up. Every client and partner relationship should remain active and properly managed.

The successful candidate will ensure that business opportunities client requests partnership discussions and operational activities continue to move forward efficiently.

The individual will serve as a trusted extension of the Founder providing the coordination local presence relationship management and operational discipline required to support the organisations continued growth.

The role is primarily based in Opebi Lagos but requires occasional local travel for:

• Client meetings
• Partner engagements
• Business development activities
• Relationship management
• Visits to client or partner offices
• Other business and operational requirements

Interested and qualified candidates should send their updated CV to:

Email:

Please use Business Operations & Partnerships Coordinator Nigeria as the subject of the email.

Only shortlisted candidates will be contacted.