Apartment Manager (Replacement Credit)

Responsibilities:

Daily Operations:

• Oversee the day-to-day running of the apartments reception kitchen bar laundry and other guest services.
  
• Ensure all apartments and common areas are clean properly equipped and ready for guests.
  
• Confirm that check-in check-out reservations and payment procedures are followed correctly.
  
• Coordinate errands laundry food drinks and other guest requests.
  
• Conduct routine inspections of apartments and operational areas.
  

Guest Experience:

• Welcome guests and ensure they receive professional and courteous service.
  
• Monitor guest satisfaction throughout their stay.
  
• Respond promptly to guest enquiries requests complaints and emergencies.
  
• Resolve complaints professionally and escalate serious matters to management.
  
• Follow up on guest feedback and recommend service improvements.
  
• Protect guests privacy and personal information.
  

Staff Supervision:

• Supervise front desk officers cleaners kitchen staff bartenders security personnel and other support staff.
  
• Prepare and monitor staff schedules shifts attendance and handovers.
  
• Assign daily duties and confirm that tasks are completed properly.
  
• Train employees on guest service safety cleanliness and operational procedures.
  
• Address performance or conduct issues and report serious matters to management.
  
• Promote teamwork accountability and professional conduct.
  

Kitchen and Bar Management:

• Oversee food and drink operations to maintain quality hygiene and timely service.
  
• Monitor the use and sales of food drinks and bar supplies.
  
• Ensure that all kitchen and bar transactions are properly recorded.
  
• Confirm that stock is stored safely and used according to expiry dates.
  
• Minimise waste unauthorised consumption shortages and stock losses.
  

Inventory and Procurement:

• Monitor apartment supplies toiletries cleaning materials linen kitchen items drinks and other operational stock.
  
• Maintain accurate stock records and conduct regular physical stock counts.
  
• Approve or recommend purchases based on actual operational needs.
  
• Verify all items supplied before accepting delivery.
  
• Report damaged missing expired or low-stock items.
  
• Ensure that company assets and supplies are properly used and safeguarded.
  

Financial and Expense Control

• Monitor daily income and operational expenses.
  
• Verify payments received through bank transfer cash or approved online channels.
  
• Ensure that receipts invoices and supporting documents are obtained and properly filed.
  
• Maintain accurate records of room revenue food and drink sales laundry errands and other services.
  
• Control unnecessary spending and prevent financial leakages.
  
• Reconcile daily transactions and submit regular financial and operational reports to management.
  
• Obtain management approval before making significant or non-routine purchases.
  

Maintenance and Safety:

• Monitor the condition of apartments furniture appliances plumbing electrical systems pool and other facilities.
  
• Report faults promptly and coordinate approved repairs.
  
• Maintain a maintenance log and follow up until reported issues are resolved.
  
• Ensure compliance with hygiene fire safety security and emergency procedures.
  
• Work with security personnel to maintain a safe environment for guests staff and company property.
  
• Report accidents damage theft or unusual incidents immediately.
  

Administration and Reporting:

• Maintain accurate reservation guest payment inventory maintenance and incident records.
  
• Ensure all required checklists registers and shift reports are completed correctly.
  
• Prepare daily weekly and monthly operational reports for management.
  
• Report occupancy levels revenue expenses stock usage guest feedback maintenance issues and staff performance.
  
• Maintain confidentiality regarding guests employees and business operations.
  
• Recommend practical improvements that will increase efficiency control costs and improve the guest experience.