Advanced Field Service Engr

The Advanced Field Service Engineer plays a crucial role in providing on-site technical support maintenance and troubleshooting for complex machinery equipment or systems. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists Service Engineers and other stakeholders. This position requires a strong technical background excellent problem-solving skills and the ability to work independently and travel extensively to customer sites. The Field Service Engineer collaborates with internal teams and interacts directly with customers ensuring the efficient operation and customer satisfaction with the products & services. Experience in custody transfer Tank inventory Management system Gas Flow Metering Systems & Skids Flame & Gas Detection Systems with additional knowledge of Field Instrumentation.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates problems order changes repairs and RMAs. You will communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers Product Managers etc. to resolve customer issues. You will process orders including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

• On-site Support: Provide technical assistance installation commissioning maintenance and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Interact with customers to understand their requirements address inquiries and provide training on equipment operation and maintenance
• Documentation: Maintain accurate records of service activities including service reports equipment status and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Collaborate with cross-functional teams including engineering sales and customer support to provide comprehensive customer service and support.
• Product Improvement: Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.
• Technical Expertise: Stay updated with the latest industry trends product knowledge and relevant technologies to enhance technical skills and provide effective support
• Safety and Compliance: Adhere to company safety policies and procedures as well as regulatory guidelines during all on-site service activities.
• Travel: Travel to customer sites as required both domestically and internationally to perform on-site service and support activities.

We Value:

• Proven experience in field service engineering or a related technical role. Strong technical knowledge and understanding of complex machinery equipment or systems.
• Bachelors degree in Engineering or a related technical field. Relevant Diploma certifications may be considered in lieu of a degree.
• Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
• Excellent communication skills both verbal and written with the ability to explain complex technical concepts to non-technical individuals.
• Customer-focused mindset with the ability to build and maintain strong relationships with customers.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel extensively often on short notice to customer sites.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.