Admin Officer (Front Desk) — Calabar

Department: Clinic Operations

Location: 55 Etta Agbo Road Calabar

Reports to: Center Manager

Employment type: Full-time on-site

About MDaaS Global

MDaaS Global builds and operates modern tech-enabled healthcare clinics for Africas next billion. We connect patients with convenient and affordable care helping them identify health issues earlier access medical specialists and treatment options and ultimately live healthier happier lives. Our diagnostic clinics under the BeaconHealth Diagnostics brand provide radiology pathology and cardiology services for over 2000 hospitals clinics pharmacies and businesses. Since launching our first clinic in 2017 we have served over 700000 patients. Today we operate 28 clinics across 15 states and the FCT.

We are a company of individuals committed to improving health outcomes for Africans leveraging data to make informed decisions and finding innovative ways to solve problems. We believe everyone deserves great healthcare regardless of how much money they make or where they live. Together we are building the future of African healthcare. Will you join us

Role objective

The Front Desk Officer is the first person a patient meets at a BeaconHealth clinic. You will handle enquiries from patients and referring clinicians guide patients through their visit capture their information accurately and follow up afterwards. The role sits at the point where patient experience and data quality meet which is what makes it one of the most important jobs in the clinic. Booking and patient records run through BeaconOS our own platform which you will be trained on during onboarding.

Key responsibilities

Reporting to the Center Manager responsibilities include:

Handling enquiries

• Answer phone and in-person enquiries from patients family members and referring clinicians courteously

• Establish quickly why someone is calling and how best to help them

• Connect callers with the Center Manager where a request falls outside the front desk remit

Guiding patients through their visit

• Welcome every patient warmly and greet them in the language they are most comfortable with

• Establish which procedures they need or which partner facility referred them

• Collect the referral form and pass relevant patient and procedure details to the Front Desk/Billing Officer

• Direct patients to the waiting area and notify the relevant department that a patient is waiting

• Pass the referral form to the relevant department once booking is confirmed

• Collect printed results and hand them to the patient in a clean envelope

Capturing patient information

• Document every patient visit accurately in BeaconOS

• Update visit details as soon as further information becomes available

• Book patients for their procedures and maintain accurate records of bookings

Feedback and follow-up

• Ask patients for feedback on how we can improve

• Support bi-annual patient surveys

• Communicate any patient issue to the relevant department and escalate concerns to the Center Manager

Requirements

• OND HND or Bachelors degree in any discipline

• Minimum of 1 years experience in a front desk reception or customer service role

• Excellent spoken communication and a genuinely warm manner with patients

• Accurate data entry and attention to detail

• Able to stay composed and courteous during busy periods

• Computer literate and comfortable working in a digital record system we train every new hire on BeaconOS our own clinical platform during onboarding

Preferred

• Experience in a healthcare clinic or hospital front desk role

• Fluency in the local language spoken by patients at this clinic

Benefits

• Health insurance and complementary health services at MDaaS diagnostic clinics

• Pension remittance

• Paid leave and sick days

• Monthly team activities

• Professional development opportunities

Questions

If you have questions about this role or any others at the company please reach out to .

Equal opportunity

MDaaS Global is an equal opportunity employer. We consider all qualified applicants without regard to ethnic group place of origin sex religion political opinion marital status age or disability. We are committed to building a team that reflects the communities we serve and we make reasonable accommodations for candidates with disabilities throughout our hiring process. If you need an accommodation to apply or interview please contact .

Required Experience:

Unclear Seniority