Virtual Fencing Specialist

At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard.

Were backed to deliver on a mission that matters by Tier 1 investors including Founders Fund Bessemer Venture Partners BOND DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.

To find out more visit our LinkedIn & Instagram.

About the role

As a Virtual Fencing Specialist youll own virtual fencing as a domain within Tier 3 sitting as the escalation layer between Tier 2 and Guidance practice that means solving the issues Tier 2 cant crack themselves and escalating to Guidance Ops only what genuinely needs their expertise. Your job is to own the quality of Tier 2s work within virtual fencing make sure what reaches Guidance Ops is genuinely something only they can solve well diagnosed and well evidenced and enable Tier 2 to resolve more virtual fencing issues on their own over time.

Day to day youll dig into animal behaviour data to work out exactly what a cow did and why. Youll learn how farm systems actually work so the advice youre giving farmers and Tier 2 is grounded in how a real farm runs not just what the data says in isolation. Youll get close enough to the product that you can tell the difference between a training issue a set up issue and when somethings genuinely wrong and youll know which of those is worth Guidance Ops time and which isnt.

Some of this youll solve from your desk and some of it youll solve standing in a paddock. When an issue needs eyes on the ground youll get out on farm to see it firsthand rather than relying on secondhand descriptions. Youll own working across our Customer Experience and Customer teams as the expert in this space.

Youre not just a pass-through. You pick up and solve the most complex virtual fencing issues yourself working directly alongside Guidance Ops so the two of you are jointly closing out the hardest cases rather than you simply routing them on.

• Own Tier 2 quality in your domain: be accountable for how well Tier 2 handles virtual fencing issues stepping in on quality gaps and raising the bar on diagnosis before things reach you.

• Own the escalation layer: be the checkpoint between Tier 2 and Guidance Ops making sure only genuinely complex virtual fencing issues get through and that they arrive well diagnosed.

• Solve the hardest cases: work directly with Guidance Ops on the most complex virtual fencing problems picking up real ownership of the fix not just the handover.

• Get out on farm: head out when an issue needs eyes on the ground seeing firsthand how the collar and fencing behave rather than relying on secondhand descriptions.

• Work with the escalations team: partner with our escalations specialists when a virtual fencing issue is tangled up with a broader account or customer health.

• Build Tier 2s capability: turn what you learn into knowledge playbooks and training that let Tier 2 resolve more virtual fencing issues without needing to escalate at all.

• Go deep on the product: develop and hold expert-level understanding of how the collar and virtual fencing system actually works how cattle interact with it and why things go wrong.

• Close the loop with Guidance Ops: feed back patterns and root causes from whats reaching Tier 3 so Guidance Ops has a clear signal on whats actually happening in the field.

We dont care where youve come from. Agriculture a vet clinic hospitality retail or somewhere else entirely where delivering for people under pressure was the job. The background is irrelevant. What matters is that you have a deep genuine care for customers their animals and their outcomes and that you work cross-functionally with ease because youll be pulling in Tier 2 Guidance Ops and other teams as a matter of course.

• Youre obsessed with delivering the best possible customer experience not just resolving the ticket but making sure the farmer actually leaves better off.

• Youre a strong communicator who can explain complex things simply and respectfully.

• Youre a natural problem-solver. You ask great questions dig into data and you dont stop at the first answer. You want to understand why.

• Youre comfortable working with systems and data to diagnose problems. You dont need someone to hand you the answer.

• Youre genuinely curious about how things work in the real world animals farms technology and the people who depend on all three.

• You learn quickly and stay curious even when things are ambiguous or fast-moving.

• You stay steady under pressure and bring calm structure to messy situations.

• You can work independently and back your own judgment important when youre the person holding the fort.

• You take ownership and follow through if something needs doing you do it.

• You enjoy being part of a tight team that backs each other and you like working cross-functionally.

• You might come from agriculture a vet clinic hospitality retail or somewhere else where customer experience is at the heart of what you do.

Why our team loves working at Halter

• Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth.

• A genuine and shared connection to our mission to make a difference in the world.

• The pride of joining an iconic New Zealand technology company. The excitement risk and reward of a high-growth technology scale-up on the global stage.

• Our ideas are truly valued we are able to move fast and our impact is real.

• State-of-the-art dog-friendly office thats been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows

• Healthy body healthy mind. Were partnered with Southern Cross Health Insurance to support your well-being.

• We offer 6 months of fully paid parental leave for primary caregivers 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.

• Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.

• Our time to recharge is valued were offered wellness leave and unlimited paid annual leave.

• We offer an inclusive and attractive remuneration package made up of salary benefits and an employee stock ownership plan.

• Delicious snacks and drinks are available for your daily flow.

Our Office First Approach

Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.

Were officefirst not officeonly. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.

Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.

Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!

If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!

Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful helping farmers improve their livelihoods spend more time with their families and build more sustainable operations.

• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse kind and driven people who push each other to do their best work. Youll be thrown into the deep end tackling complex challenges and building something tangible that solves real problems.

• Youll grow here. Autonomy mastery and learning define how we work. Youll have the freedom to work on interesting problems master new skills and continuously develop yourself both through your role and our $1000 personal growth fund.

• This isnt easy and we love that its hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast take bold bets and work hard to reshape an entire industry. As one team member put it: Joining Halter is a bit like strapping yourself to a rocket ship but its an epic journey to be a part of!

Required Experience:

IC