Technology Solutions Manager – Application Delivery & Business Partnership

Management Level

Job Description & Summary

Kia ora
Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. Youll learn from the best take on meaningful challenges and make a lasting impact for our clients our communities and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

As aTechnology Solutions Manager Application Delivery & Business PartnershipinNZiT you willbe responsible forthe ownershipperformanceand continuous improvement of enterprise applications within PwC New Zealand while acting as the primary technology relationship manager for assigned Lines of Service.

This roleoperatesas both a Service Owner and business partner ensuring applications are stablesecureand aligned to business needs while also supporting the adoption of global and local technology changes. The role acts as a key interface between the business PwC Global IT andNZiT balancing business-as-usual support with proactive service improvement and value realisation.

Your day-to-day could include:

• Act as Service Owner for assigned applications working with vendor/PwC IT ensuring service health stability and performance aremaintained.

• Provide Level 2 and Level 3 support oversight for applications ensuring effective triageescalationand resolution of incidents.
• Coordinate major incidents and ensuretimelyrestoration of service through collaboration withNZiT Global IT and vendors.

• Act as the primary technology relationship manager for assigned Lines of Service building strong and trusted relationships with stakeholders Testing software as it is upgraded or introduced
• Translate business requirements pain points and opportunities into actionable technology outcomes and service improvements.
• Identifyopportunities where technology can improve efficiency reduce risk or enhance client delivery.

Ngā pūkenga ka kawea mai e koe ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role A strong understanding of technology and how it can support better business outcomes.

• 5years in application or service management of enterprise SaaS and hybrid platforms.

• Demonstrated success delivering service improvement initiatives that drive measurable savings or customer experience uplift.

• Strong vendor management contractnegotiationand stakeholder engagement abilities.
• ITILv4Foundation
• Previousexperience with applicationssupportand understanding of the end-to-end client lifecycle in a professional services firm is desirable

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth- Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days paid sick leave; group-rate health insurance (eligibility applies)

• Reputation- PwC is known for shaping tomorrow. Join us and youll accelerate your career while helping clients and communities solve their most important problems.

• Flexibility- Flexible working; supportive coaching culture

• Time off- Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks annual leave

• Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mō te aha tāu e tatari ana / What are you waiting for

Hit Apply now. To learn how you can grow and shine in your career at PwC visit our careers site at here. Go further.

Ngā whakautu ki o pātai/Your questions answered

Motuhake / Independence:Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Tono tika mai / Please apply directly:Were not currently partnering with recruitment agencies for this role. If youd like to be considered please apply directly - wed love to hear from you.

Nau mai ngā tono wawe / We encourage early applications:This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage:Please note that secure A.I.-enabled tools may support parts of our recruitment process but all applications are reviewed and decisions made by our people.

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End Date