Specialist Service Delivery

DIGITAL SUPPORT
DIGITAL DIVISION RATONGA MATIHIKO

The role Te mahi

The Enterprise Digital Support team supports a wide range of University environments combining end-user IT and teaching technology support within a collaborative multi-skilled team model. As part of the team you will deliver high-quality customer-focused IT support across the University acting as a key contact for staff and students.

This is a hands-on collaborative and varied role combining desktop/end-user support and audio-visual (AV) technologies. You will support both everyday operations and technology-enabled teaching environments working across offices teaching spaces and live settings to resolve issues in real time and ensure a seamless user experience with exposure ranging from routine support to time-critical teaching and event delivery.

The role offers the opportunity to build a broad technical skillset across both Desktop and AV gain exposure to diverse technologies and environments and see the direct impact of your work across the University.

Key responsibilities
Provide desktop and AV support troubleshooting hardware software systems and teaching technologies.
Deliver responsive support for incidents requests and live teaching or event environments.
Install configure and maintain IT and AV equipment.
Engage with customers providing proactive support and trusted advice.
Contribute to problem resolution service improvement and knowledge sharing.

Your skills and experience Kā pūkeka me kā wheako

Experience in desktop support and/or AV support.
Strong troubleshooting skills across devices systems and/or AV technologies.
Customer-focused with excellent communication skills.
Familiarity with Windows/macOS environments and service management practices.
Willingness to develop capability across both Desktop and AV domains.

Further details Pūroko

This is a full-time (37.5 hours per week) permanent position based in Ōtepoti Dunedin.

Working hours are scheduled in advance through a roster (Monday-Friday):
Day shift 07:00am to 15:00pm
Mid shift 08:30am to 17:00pm
Evening shift 14:45pm to 10:45pm

These shifts may change as the business requires however will remain with the 7am - 11pm range.

There will also be occasional weekend shifts paid as over-time or time off in lieu for events like Open Days and weekend exams.

The appointment range is $85057 to $92174 per annum. Top of the range is $97508.

We offer a competitive salary 5 weeks annual leave a 6.75% superannuation scheme and the ability to achieve real work/life balance. More information regarding employee benefits can be found here.

You must have the right to live and work in New Zealand to apply for this job.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking people and behaviours. This means that the contributions of staff with diverse backgrounds experiences skills and perspectives are valued and respected.

For further information or to discuss the role in confidence please contact Nolene Medland via the contact details below.

Application Tono

To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference numberwill close on Sunday 28 June 2026.
Additional Information

Contact: Nolene Medland

Position details: Job Description

Further Information: Department Website

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Location: About Dunedin