Spa Receptionist

• Responsible for the day-to-day operations of the spa front desk.
• Displaying excellent level of customer service at all times as you are the first impression that our guests will have as they enter the spa.
• You will be expected to be exceptionally well groomed polite informative and knowledgeable.
• At all times you must be representative of the qualities of someone delivering luxury service standards.
• To provide warm welcoming service without compromise to all guests.
• Establish a long term relationship with customers.
• The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
• Takes control of rebooking guest after treatment.
• Perform treatment most suited to guest utilising a range of techniques.
• Knowledgeable about all aspects of treatments spa therapy and the facility
• Monitors maintains and re-stocks assigned room with products supplies disposables and work tools

Qualifications :

• Previous experience in a similar role is essential within the luxury spa environment;
• Knowledge of spa booking system or a similar property management system preferred;
• Organises time and work efficiently;
• Excellent eye for detail and an understanding of luxury guest expectations;
• Excellent verbal and written communication skills;
• Team player with a can do attitude;
• Has the ability and willingness to undertake further development;
• Works under pressure without negative impact;
• Develops and maintains co-operative working relationships;
• Projects professional image at all times through personal presentation / interpersonal skills;
• Initiates contact and establishes rapport easily.
• Strong presentation skills
• High degree of self-awareness with demonstrated aptitude for self-improvement

Additional Information :

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
• Complimentary meals on shift
• Accors Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program

Remote Work :

No

Employment Type :

Part-time